Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chaunci Williams

San Antonio,TX

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

13
13
years of professional experience

Work History

Real-time Resource Planning

CVS HEALTH
San Antonio, TX
01.2022 - Current
  • Analyze call volume and average call time to monitor Customer Service Representative performance and productivity.
  • Collaborate with department leads to determine resource needs and assign personnel based on skill sets and availability.
  • Work service center in a timely manner and ensure all skilling request and agent adjustments are handled accurately .
  • Use software like excel, avaya , and verint to execute daily job tasks

Customer Service Representative

CVS HEALTH
San Antonio, TX
12.2011 - 01.2022
  • Assisted customers by answering a variety of questions and helping with order placement on prescribed medications.
  • Identifying accurate and fast solutions for both the client and the Company.
  • Active involvement in problem solving while keeping a friendly and professional tone throughout interaction

Education

Associate Degree In Nursing - Nursing

Northwest Vista College
San Antonio, TX

Skills

  • Teamwork and Collaboration
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Excellent Communication

Timeline

Real-time Resource Planning

CVS HEALTH
01.2022 - Current

Customer Service Representative

CVS HEALTH
12.2011 - 01.2022

Associate Degree In Nursing - Nursing

Northwest Vista College
Chaunci Williams