Chaundreka Shepherd
Columbia,SC
Summary
Very motivated, outgoing individual with office, customer service and sales experience. Looking for a career that I can thrive in. Highly-motivated employee with desire to take on new challenges. Strong wortk ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Intake Care Specilaist
Epworth Children's Home
Columbia, SC
12.2023 - Current
- Provided crisis intervention and emotional support to individuals in need of assistance
- Conducted individual meetings with clients to help them develop healthy coping skills.
- Assisted clients in developing positive communication techniques to improve their relationships with others.
- Monitored progress of clients through regular assessments and reports.
- Maintained accurate records of all interactions with clients in accordance with organizational policies and procedures.
- Ensured compliance with applicable laws, regulations, and ethical standards governing clinical practice.
- Participated in team meetings and professional development activities to stay current on best practices in counseling services.
- Maintained strong working relationships with community partners who provide resources for our clients.
- Provided services such as job opportunities.
- Maintained confidentiality of records relating to clients' treatment.
- Assisted individuals with stress management, self-esteem and issues associated with emotional and mental health.
Service Advisor
Apple
South Carolina
11.2021 - 05.2022
- Take calls and assist customers with billing, troubleshooting and sales.
- Run and train a team of new hires through calling and web meetings.
- Greeted customers and addressed their needs in a professional manner.
- Maintained records of customer interactions and transactions.
- Assisted with scheduling appointments for service work to be performed on vehicles.
Call Center Representative
Call 4 Health
Columbia, SC
07.2021 - 11.2021
- Answer calls for doctors offices and schedule appointments, reach out to doctors office on behalf of patients, answer calls and put in coding for major hospitals and doctors offices.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Maintained records of customer interactions, transactions, comments, and complaints.
Lead Sales Manager
Dollar General
Columbia, SC
05.2018 - 01.2020
- Open/close store
- Count deposit, run a shift, assist customers, clean store, run register
- Directed and supervised day-to-day operations of the sales team.
- Monitored inventory levels and placed orders as needed.
- Analyzed sales data to identify trends, opportunities, and areas for improvement.
Kohl's Sales Associate
Kohl's Corporation
Columbia, SC
10.2015 - 12.2015
- Assist customers at checkout, help maintain a clean store, handle cash/cash register.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed transactions using a point-of-sale system.
- Organized stockroom shelves according to size, color or style.
Sales Manager
Roberts and Associates
West Columbia, SC
09.2012 - 06.2014
- Lead a team, handle sales/paperwork.
- Developed and implemented sales strategies to increase market share.
- Identified and developed new markets for products or services.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Maintained accurate records of all transactions between customers and company representatives.
- Maintained professional network of potential clients and business opportunities.
- Established new accounts and serviced existing accounts maintaining professional relationships.
Mentor
Boys & Girls Clubs of America
Columbia, SC
05.2010 - 09.2012
- Monitor children, prepare activities, field trips, prepare lunch and assist with school work
- During summer break I prepared activities and assisted with field trips.
- Monitored and evaluated mentees' progress, providing feedback and guidance to ensure success.
- Mentored individuals on professional development topics such as communication skills, problem-solving and goal setting.
- Facilitated group activities for mentors and mentees to build relationships and foster collaboration.
- Encouraged open dialogue between mentor and mentee pairs to promote trust, respect and understanding of different perspectives.
Education
Bachelor's degree - Psychology
University of Phoenix
Tempe, AZ05-2026
High school or equivalent -
Blythewood High School
Blythewood, SC06-2010
Skills
- Sales Management
- Customer Service
- Office management (3 years)
- Family Support
- Adolescent Counseling
- Social Skills Development
- Behavioral assessment
- Intervention Planning
- Individual Counseling
- Active Listening
- Team Collaboration
- Self Motivation
- Problem-solving abilities
- Decision-Making
- Reliability
- Unit Management and Leadership
- Team building
- Multitasking
- Goal Setting
Certification
CNA, 09/01/10, 09/01/15, CNA certified for five years.
Personal Information
Relocation: Anywhere
Timeline
Intake Care Specilaist
Epworth Children's Home
12.2023 - Current
Service Advisor
Apple
11.2021 - 05.2022
Call Center Representative
Call 4 Health
07.2021 - 11.2021
Lead Sales Manager
Dollar General
05.2018 - 01.2020
Kohl's Sales Associate
Kohl's Corporation
10.2015 - 12.2015
Sales Manager
Roberts and Associates
09.2012 - 06.2014
Mentor
Boys & Girls Clubs of America
05.2010 - 09.2012
Bachelor's degree - Psychology
University of Phoenix
High school or equivalent -
Blythewood High School
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