Chaunice Tonge
The Bronx
Summary
Psychology graduate with knowledge in counseling and client support within human services. Proficient in communication, collaboration, and problem-solving, with a focus on behavioral support and development. Committed to fostering positive environments and enhancing individual skills. Ready to contribute effectively to a team and pursue professional growth.
Overview
2
2
years of professional experience
3
3
Certifications
Work History
Amazon Associate
Amazon
Fishkill
11.2024 - Current
- Collaborated with team members to meet daily quotas, enhancing operational efficiency.
- Navigated fast-paced environments while ensuring accuracy, teamwork, and effective time management.
- Operated independently during extended shifts, adhering to safety and productivity protocols.
- Followed safety protocols to uphold a secure working environment.
- Applied critical thinking and analytical skills to resolve issues effectively, improving workflow.
- Supported coworkers on special projects, broadening role responsibilities and developing skills.
Guest Service/Sales Associate
European Wax Center
New York
09.2023 - 03.2024
- Achieved over 65% of total sales through leadership in wax pass sales for three consecutive months.
- Collaborated with team members to enhance guest experience, resulting in increased satisfaction and repeat visits.
- Educated guests on services, aftercare, and membership benefits to increase client retention.
- Managed appointment scheduling and guest check-ins/check-outs, ensuring seamless front desk operations and minimizing wait times.
- Processed transactions efficiently, including cash handling and reconciliations for membership sales.
- Maintained accurate daily records of guest interactions and transactions.
- Ensured center cleanliness and maintained inventory to create a welcoming environment.
- Trained new associates on company policies and sales techniques, improving team readiness and customer engagement.
Education
Bachelor of Arts - Psychology
SUNY College At New Paltz
New Paltz, NY05-2023
Skills
- Safety compliance
- Instruction adherence
- Data collection and entry
- Detail-oriented
- Team collaboration
- Customer service
- Data analysis
- Critical thinking
- Communication skills
- Creative techniques
- Appointment scheduling
Certification
Art Therapy Practitioner Certification
Professional Interests
- Early Childhood & Developmental Support
- Registered Behavior Technician (RBT) Training & Certification
- Applied Behavior Analysis (ABA)
- Integrating Expressive Arts into Behavioral and Emotional Support
Timeline
Amazon Associate
Amazon
11.2024 - Current
Guest Service/Sales Associate
European Wax Center
09.2023 - 03.2024
Bachelor of Arts - Psychology
SUNY College At New Paltz