Open To Work
Chaunté McKinney
Campbellsville,KY
Summary
Dynamic individual with hands-on experience in Customer service, sales, and medical coding with a talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Director of Development and Marketing
Phoebe's Bridge Foundation
Greensburg, KY
12.2025 - Current
- Developed and implemented fundraising strategies to increase donor engagement.
- Collaborated with stakeholders to design community outreach programs.
- Analyzed grant applications for alignment with organizational goals.
- Coordinated events to raise awareness and support for foundation initiatives.
- Trained volunteers on best practices for donor relations and event management.
- Expanded the organization''s network of supporters through targeted outreach, events, and partnership development.
Organizer
Helping Hands Volunteers
Campbellsville, KY
03.2024 - 12.2025
- Coordinated community outreach programs to enhance volunteer engagement and participation.
- Developed training materials for new volunteers, ensuring effective onboarding processes.
- Managed scheduling and logistics for volunteer events, optimizing resource allocation.
- Collaborated with local organizations to build partnerships and increase service impact.
- Attended Schooling for medical coding and billing while volunteering.
Customer Service
F&H Enterprises
Campbellsville, KY
01.2023 - 03.2024
- Increased client retention through proactive communication and excellent customer service.
- Evaluated data to identify trends and determine customer service needs.
- Enhanced attendee experience by providing exceptional customer service during conventions.
- Increased repeat business with exceptional customer service and friendly interactions.
Client Relations Specialist
Ole Homeplace Transportation
Campbellsville, KY
01.2020 - 12.2023
- Cultivated strong client relationships through effective communication and personalized service strategies.
- Resolved client inquiries and issues promptly, enhancing overall satisfaction and retention rates.
- Managed a diverse portfolio of clients, ensuring their needs were met and expectations exceeded.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained vehicle cleanliness and performed routine inspections to ensure safety compliance.
- Assisted in loading and unloading cargo, optimizing space for efficient transport.
- Implemented best practices for route planning, reducing delivery times significantly.
Education
Certified Professional Coder - Medical Coding And Billing
AAPC
Salt Lake City, UT04-2025
Associate of Arts - Business Management
University of Phoenix
Phoenix, AZSkills
- Donor relations
- Major gifts solicitation
- Corporate sponsorships
- Data management
- Nonprofit management
- Fundraising expertise
- Business planning
- Development framework generation
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Problem resolution
- Computer proficiency
- Complaint handling
- Complaint resolution
- Payment processing
- Client relations
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Follow-up skills
- Call management
- Product knowledge
- Appointment scheduling
- Order processing
- Administrative support
- Team development
- Building rapport
- Quality control
- Filing
- Dispute resolution
- Customer education
- Product sales
Certification
- CPC - Certified Professional Coder
Timeline
Director of Development and Marketing
Phoebe's Bridge Foundation
12.2025 - Current
Organizer
Helping Hands Volunteers
03.2024 - 12.2025
Customer Service
F&H Enterprises
01.2023 - 03.2024
Client Relations Specialist
Ole Homeplace Transportation
01.2020 - 12.2023
Certified Professional Coder - Medical Coding And Billing
AAPC
Associate of Arts - Business Management
University of Phoenix