Chauntaya King Washington

• Utilize PowerBI to analyze data and provide actionable recommendations to enhance patient cost savings strategies and achieve contractual quality HEDIS metrics.
• Manage the Patient Care Coordinators and Office Managers, ensuring monthly targets are consistently above goal, as well as maintaining an 85% call center service level.
• Administer home healthcare Provider territory and schedule management to optimize provider coverage across service areas.
• Work collaboratively with regional leadership on projects aimed at improving quality metrics and streamlining workflows; monitor and utilize market dashboards for operational improvements.
• Hiring Manager: actively work with recruiters to source top talent, helping to maintain a retention rate of 90%.

• Managed operations and financial performance of multiple dental practices, ensuring an increase in EBITDA growth exceeding 30% through strategic business development plans.
• Directed comprehensive performance evaluations, identifying and executing targeted improvements to optimize practice efficiency and profitability.
• Fostered strong, collaborative relationships across various levels of the organization, and enhanced team performance through effective training, incentive programs, and engagement initiatives, resulting in reduced staff turnover.

• Managed key performance indicators to enhance financial performance, successfully achieving a 15% increase in revenue goals annually.
• Enhanced staff productivity and performance through comprehensive training and coaching of team members across multiple sites, including administrative and clinical personnel.
• Streamlined operational efficiency by overseeing daily schedules, supply management, expense control, and conducting targeted morning meetings to set daily objectives.
• Maintained strict compliance with HIPAA regulations, ensured confidentiality of patient information, and executed essential administrative duties such as payroll processing and financial performance.

Insurance Verification Specialist

• Corresponded with insurance companies to obtain patient’s contract terms for accurate benefits reporting.
• Advocated discrepancies on behalf of patients/office, to insure payments were properly disbursed, in correlation with patients insurance contract.
• Followed up on outstanding claims and pre-authorizations for procedures with supportive documentation for treatment.
• Negotiated Practice contracted fees with in-network insurance companies
• Presented financial policies and arrangements.

Treatment Plan Coordinator

• Served as the liaison between Doctor and patient to ensure full understanding of recommended dental care.
• Conducted treatment consultations with patients to address concerns and/or answer questions regarding treatment plan.
• Case presentation and treatment consults.
• Assisted patients with third party financing options.