Chaunte Cofer
Conyers,Georgia
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Patient Care Technician/Unit Secretary
Piedmont Athens Regional Medical Center
11.2023 - Current
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Reduced stress for patients and families through effective communication and empathetic support.
Customer Care Specialist III
Synovus Bank
05.2021 - 11.2023
- Streamlined operational efficiencies by managing accounts and contracts and processing system orders and cancellations.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Kept accurate records to document service actions and discussions.
- Took ownership of customers issues to follow problems through to resolution.
Deputy Sheriff
Clarke County Sheriff Office
01.2020 - 05.2021
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Regularly conducted security and sanitation checks.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Responded promptly to emergency situations and provided medical aid.
Phlebotomy Technician
Biotest Plasma Center
10.2019 - 01.2020
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Centrifuged blood samples as outlined in clinical protocols.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Monitored patients for reactions and verified sample quality.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
Logistics Specialist
Hugo Boss
08.2017 - 05.2018
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Built long-term relationships due to prompt and courteous service.
Patient Care Technician
Piedmont Hospital
03.2015 - 08.2017
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Documented patient information and care activities in electronic health record.
Education
Associate of Science - Prenursing
South College
12.2023
Phlebotomy
Innovative Healthcare Institute
08.2019
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
Clearwater, FL08.2016
Skills
- Quality assurance
- Documentation and reporting
- Report preparation
- Account management
- Data entry
- Electronic medical recording
- Customer Service
- Data Entry
Timeline
Patient Care Technician/Unit Secretary
Piedmont Athens Regional Medical Center
11.2023 - Current
Customer Care Specialist III
Synovus Bank
05.2021 - 11.2023
Deputy Sheriff
Clarke County Sheriff Office
01.2020 - 05.2021
Phlebotomy Technician
Biotest Plasma Center
10.2019 - 01.2020
Logistics Specialist
Hugo Boss
08.2017 - 05.2018
Patient Care Technician
Piedmont Hospital
03.2015 - 08.2017
Phlebotomy
Innovative Healthcare Institute
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
Associate of Science - Prenursing
South College
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