Veronica Gonzalez
Fort Worth,TX
Summary
A motivated and organized professional poised to work as an Insurance Precertification Specialist. I will bring forth a positive attitude, clerical skills and excellent customer service to make a difference.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Patient Care Technician/Unit Secretary
Cook Children's Medical Center
11.2011 - Current
- Assist RN staff with patient care, obtain vital signs, assist with sterile procedures and provide emotional support to patients/family members.
- Translate for Doctors, Nursing and Ancillary staff.
- Maintain clean and safe environment to promote patient safety and comfort.
- Interact and entertain patients under 1:1 supervision.
- Assist with feedings and monitor intake to help patients achieve nutritional goals.
- Console patients during lab draw, procedures and times of fussiness.
- Assist with patients in palliative care such as post mortem care, foot prints, pictures as well as tend to the parents/family members needs during that difficult time.
- Provide parents a tour of the unit and hospital upon admission.
- Educate moms how to use a hospital grade breast pump, cleaning process and storing their breast milk.
- Instructed Car Seat Safety and CPR class.
- Greet and check in parents/visitors, answer and transfer phone calls, fax medical records and prepare medical chart.
- Proficiency in Epic such as admit, discharge and transfer patients.
- Print patient labels, demographic information and zebra bands.
- Chart patient intake, output, hygiene and social notes
- Chart patient activity every 15 minutes on patients under close observation.
Multi Skilled Technician/Unit Clerk
JPS Health Network
06.2001 - 11.2011
- Assist MD and RN with medical exams and patient care.
- Obtain vital signs, lab draw and assist with sterile procedures.
- Transport patients for procedures and tests.
- Provide emotional support to patients and family members.
- Translate for Doctors, Nurses and Ancillary staff.
- Greet patients/family members, answer and transfer phone calls.
- Prepare medical chart, fax medical records, prepare medical chart and enter CPT codes.
Medical Receptionist
North Hills Children's Clinic
11.2000 - 06.2001
- Greet and check in new/established patients.
- Translate for Doctor and Medical Assistant.
- Answer phone calls, fax medical referrals.
- Schedule, change and cancel appointments.
- Verify and update demographic information.
- Verify and update medical insurance.
- Prepare medical chart.
Education
Diploma - Medical Assisting
Remington College
Fort Worth, TX05.2001
High School Diploma -
North Side High School
Fort Worth, TX06.2000
Skills
- Exhibit a high professionalism standard of care
- Maintain patient confidentiality
- Provide high quality customer service
- Actively listen
- Strong organizational skills
- Ability to multi task
- Self motivated
- Ability to prioritize job tasks
- Ability to communicate clear and effectively
- Adapt well to change
Certification
- RMA - Registered Medical Assistant
- CPR Certified
- CPI Certified
Timeline
Patient Care Technician/Unit Secretary
Cook Children's Medical Center
11.2011 - Current
Multi Skilled Technician/Unit Clerk
JPS Health Network
06.2001 - 11.2011
Medical Receptionist
North Hills Children's Clinic
11.2000 - 06.2001
Diploma - Medical Assisting
Remington College
High School Diploma -
North Side High School
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