Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Chauntel Peters

Grand Rapids,MN

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

16
16
years of professional experience

Work History

Text and Chat Specialist

First Call For Help
Grand Rapids, Minnesota
07.2025 - Current
  • Provided emotional support to individuals in crisis situations.
  • Conducted assessments to determine client needs and appropriate interventions.
  • Collaborated with team members to develop effective coping strategies.
  • Maintained accurate documentation of client interactions and progress notes.
  • Facilitated crisis intervention sessions using active listening techniques.
  • Educated clients on available community resources and support services.
  • Developed safety plans to minimize crisis risk and intervene with specific procedures.
  • Facilitated de-escalation techniques to reduce the intensity of clients' emotional distress.

Care Specialist/ Housekeeping

Majestic Pines Senior Living
Grand Rapids, Minnesota
06.2025 - Current
  • Assisted residents with daily living activities and personal care needs.
  • Documented resident observations and reported changes to nursing staff.
  • Maintained cleanliness and organization in resident living areas and common spaces.
  • Actively listened to clients' concerns and worked collaboratively with them to identify solutions.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.
  • Assisted with range of motion exercises and other rehabilitative activities per physician orders.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Responded to guest requests for additional services promptly.
  • Organized and restocked cleaning supplies as needed.
  • Utilized cleaning supplies and equipment safely and effectively.
  • Maintained cleanliness of guest rooms and common areas daily.
  • Cleaned and sanitized bathrooms, replenished supplies such as soap and toilet paper.
  • Swept and mopped floors, cleaned carpets, dusted furniture and fixtures.
  • Vacuumed upholstered furniture and curtains, washed windows, removed cobwebs.
  • Transported trash to designated disposal areas.
  • Emptied wastebaskets and replaced liners.
  • Assisted with laundry duties as needed, including sorting, washing, drying and folding items.
  • Administered prescribed medications to residents in compliance with care plans.

CNA Supervisor

Garden Court Chateau
Grand Rapids, Minnesota
10.2009 - 07.2017
  • Supervised daily operations and staff performance in a senior living facility.
  • Trained and mentored new Certified Nursing Assistants on best practices.
  • Interacted with patients, families, physicians, nurses, social workers, therapists as needed.
  • Assisted patients with daily living activities and personal care needs.
  • Monitored vital signs and recorded health information accurately.
  • Collaborated with healthcare team to implement care plans effectively.
  • Provided emotional support and companionship to patients during recovery.
  • Maintained cleanliness and safety in patient environments consistently.
  • Documented patient progress and communicated changes to nursing staff promptly.
  • Answered call lights promptly and responded to patient needs accordingly.
  • Monitored vital signs including blood pressure, pulse rate, respiration rate.
  • Served meals to patients in their rooms and assisted with feeding when needed.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Assisted with ambulation of patients utilizing appropriate equipment safely.
  • Administered prescribed medications to residents in compliance with care plans.

Education

High School Diploma -

Grand Rapids High School
Grand Rapids, MN
06-2011

Skills

  • Customer service excellence
  • Adaptability and flexibility
  • Problem solving strategies
  • Patient care expertise
  • Conflict resolution skills

References

References available upon request.

Timeline

Text and Chat Specialist

First Call For Help
07.2025 - Current

Care Specialist/ Housekeeping

Majestic Pines Senior Living
06.2025 - Current

CNA Supervisor

Garden Court Chateau
10.2009 - 07.2017

High School Diploma -

Grand Rapids High School

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