Angel Miranda
Santa Teresa,NM
Summary
Professional operations specialist with proven track record in streamlining branch activities and enhancing operational efficiency. Strong focus on team collaboration and achieving results. Adaptable to dynamic environments. Demonstrated expertise in process optimization, staff training, and customer service excellence. Trusted for reliability and effective management skills.
Overview
11
11
years of professional experience
1
1
Language
Work History
HRO Chat Specialist I
ADP Total Source
El Paso , TX
11.2021 - Current
- Maximized response efficiency by prioritizing 3and handling multiple chat sessions simultaneously.
- Collaborated with team members to share knowledge and improve overall performance in chat support operations.
- Delivered concise product demonstrations via screen sharing capabilities when necessary for enhanced user experience.
- Assisted customers in navigating company website or online platforms through clear instructions via chat support.
- Exceeded performance metrics consistently by maintaining a high level of productivity and quality assurance in chat interactions.
Real Time Senior Specialist
First Convenience Bank
El Paso , Texas
08.2021 - 11.2021
- Promptly respond to customer enquiries in person or via phone, email, mail or social media.
- Quickly and efficiently open customer accounts by accurately recording account data.
- Collaborated with team to quickly resolve customer complaints with appropriate action.
- Effectively managed approximately 50 incoming calls daily.
- Processed orders, determined charges, and oversaw billing and payments.
- Excellent communication skills with a focus on team-building and customer relations.
- Outstanding organizational, multitasking, and problem-solving abilities.
- Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
Supervisor
First Convenience Bank
El Paso , Texas
07.2021 - 11.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
- Collaborated with the management team to set performance goals and develop strategies for achieving them.
Assistant Manager
Tacos Don Cuco
El Paso, Texas
04.2014 - 09.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
Education
BBA - Accounting
University of Texas Permian Basin
Odessa, TX 05.2001 -
Skills
- Language fluency
- Customer service excellence
- Active listening
- Money handling
- Continuous improvement
- Problem-solving abilities
- MS office
- Understanding customer needs
- Multitasking
- Excellent communication
- Decision-making
- Time management abilities
Timeline
HRO Chat Specialist I
ADP Total Source
11.2021 - Current
Real Time Senior Specialist
First Convenience Bank
08.2021 - 11.2021
Supervisor
First Convenience Bank
07.2021 - 11.2021
Assistant Manager
Tacos Don Cuco
04.2014 - 09.2018
BBA - Accounting
University of Texas Permian Basin
05.2001 -
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