CHAUNTEL RAY

• Regional Property Manager Cornerstone Residential Management - Las Vegas, NV August 2019 to Present
• ⦁ Oversee portfolio of 30 employees both residential and commercial properties across Las Vegas and Arizona, totaling 1,087 units
• ⦁ Provide leadership and guidance to on-site property management teams, conducting regular meetings, training sessions, audits, on- site visits, and out of state travel to .
• ⦁ Prepare and analyze financial reports, businesses plans, budgets, variance reports, balance sheet, traffic reports, marketing mystery shops, market comps, CapX projects, including preparing for REAC Inspections, forecast to monitor property performance and identify areas of improvement.
• ⦁ Conduct weekly owner calls for each property to ensure owners are up to date and productivity stays efficient at each site.
• ⦁ Strong knowledge of property management regulations, leasing laws, fair housing practices, and crime free housing.
• ⦁ Responsible for recruiting, interviewing candidates throughout portfolio as well as terminating.
• ⦁ Engage in revenue management pricing along with approving property purchases with complete adherence to portfolio as well as terminating.
• ⦁ Engage in revenue management pricing along with approving property purchases with complete adherence to expense budget.

• Property Manager Cornerstone Residential Management - Las Vegas, NV November 2016 to January 2019⦁ Developing, leading, mentoring and managing 10 highly skilled on-site staff through recruitment, and training to maximize and minimize turnover.
• ⦁ Supervised day to day operations , held daily meetings with entire staff to ensure all polices and procedures are being followed. Assisted on-site construction crew to ensure re-syndication projects taking place on property were in place and ran smoothly, especially during COVID.
• ⦁ Manged and maintained monthly, quarterly, financial reports that included, processing invoices, reclass /accruals variance, community budget, CAPX items to ensure capital expenses stay in line with budget, balance sheets, and all other financials.
• ⦁ renewals, applications, commissions, market surveys, shopping comps.
• ⦁ Managed overall operations like delinquency, write offs, Purchase Orders, vendor contracts, commissions, timesheets, interviewing, hiring, and coaching's.⦁ Processed evictions, recertification applications, section 8 vouchers, renewals, credit reports, market surveys and collections
• ⦁ Maintained excellent public relations with residents and new applicants to maintained company customer service standards so that community continues to drive revenue to community.

Property Manager Ovation Property Management - Las Vegas, NV July 2011 to September 2015
⦁ Managed and maintained entire staff to ensure they are utilizing forward-thinking and solving day to day projects.
⦁ Coordinated apartment tours, move in and move outs, Processed credit reports, applications, lease packets, and ensured that services provided was in compliance with polices, procedures, regulations, and contractual obligation standards.
⦁ Organized monthly newsletter, renewal incentives, and marketing advertising.
⦁ Collected all rent, processed evictions, maintained a zero delinquency each month processed all invoices both payables and receivables.
⦁ Handled resident's complaints and maintained occupancy for Owner/investors to gain returns at the end of each quarter.

• Followed up on delinquent tenants and coordinated collection procedures.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Kept accurate records of all resident and tenant correspondence.

Assistant Manager Pinehurst Condominiums - Las Vegas, NV
June 2006 to July 2011
⦁ Managed both apartments and investor condominiums.
⦁ Conducted tours on behalf of investors by charging a 10% fee.
⦁ Meet and built relationships with each investor to find out specifications so that condominium is managed to investors likening, and communicated regularly with onsite HOA to ensure tenants were following rules and regulations.
⦁ Answered a high volume of phone calls, and assisted in day to day job duties that entailed filing, typing leases, scanning, organizing, leasing, delinquency reports , ordering office supplies, etc.
⦁ Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends to keep investors updated on their property.
⦁ Collected rent, processed applications, ran credit reports, renewals, processed invoices.

• Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
• Attended staff meetings and took extensive notes to share with property manager.
• Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.