Chavely Mazanet
Miami,FL
Summary
Friendly and engaging team player and leader able to inspire staff to perform their best. Detail oriented and experienced restaurant manager passionate about food and beverages. A multi-tasker who excels at staff training and recruiting with a track record of inspiring great customer service and customer satisfaction. Regularly exceed sales goals. A master in the art of upselling. Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
18
18
years of professional experience
Work History
airline supervisor
Swissport USA
Miami, Florida
02.2008 - Current
- Coordinated team schedules to optimize workflow and resource allocation.
- Trained new staff on operational procedures and company policies.
- Implemented process improvements to enhance efficiency in service delivery.
- Communicated effectively with team members to resolve operational issues promptly.
- Monitored performance metrics to uphold service quality standards consistently.
- Conducted regular safety audits to maintain a secure working environment.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Oversaw daily operations ensuring compliance with safety and security regulations.
Education
Associate of Arts - Science Education
Miami Dade College
Miami, FL05-2000
Skills
- Accounting & Budgeting
- Excellent interpersonal and communication skills
- Poised under pressure
- Fun and energetic
- Team supervision
- Performance monitoring
- Customer resolution
- Safety compliance
- Process improvement
- Training development
- Operational coordination
- Service efficiency
- Team building
- Effective communication
- Conflict resolution
- Project management
Hobbies and Interests
- movies
- learning new things
- Art
- Travel
- playing music
Languages
English
Full Professional
Spanish
Full Professional
References
References available upon request.
Timeline
airline supervisor
Swissport USA
02.2008 - Current
Associate of Arts - Science Education
Miami Dade College