CHAW SU WAI
Fremont,CA
Summary
Dynamic professional with a robust background in customer service and office administration, known for advanced multitasking and effective team leadership. Proven ability to enhance patient satisfaction through compassionate care and proactive problem-solving. Committed to improving healthcare operations and delivering exceptional service.
Overview
26
26
years of professional experience
Work History
Caregiver
Care plus Provider
Fremont, CA
02.2025 - Current
- Facilitated activities of daily living for clients, promoting health, dignity, and independence.
- Supported clients with daily tasks, medication reminders, brief changes, bathing, laundry, light housekeeping, and shopping to enhance comfort and well-being.
- Assisted clients in and out of bed and wheelchairs, using hoyer lift, safety lifting and transferring techniques.
Own Business
Woman apparel Manufacturing and Distribution
Yangon, Myanmar
09.2019 - 08.2023
- Managed the daily operations related to customer service,design creation ,fabric selection, inventory management, networking and marketing.
- Focused on productivity measures that improved customer satisfaction and engagement, contributing to increased sales revenue.
- Oversaw women’s apparel manufacturing and distribution to ensure timely delivery and quality standards.
MD Assistant
Fair Deal Company Limited
Yangon
04.2018 - 09.2019
- Scheduled and confirmed appointments for MD with clients, customers and supervisors.
- Coordinated logistics for business trips, including transportation, accommodations, and reservations to ensure efficient travel arrangements.
- Managed documentation,reporting, emails,answering incoming calls, providing assistance, forwarding calls to appropriate personnel.
- Updated filing system electronically and manually for easy access.
Chairman Assistant
Seogwoo International
Yangon
12.2016 - 02.2018
- Scheduled and confirmed appointments for Chairman with clients, customers and supervisors.
- Organized business trips, coordinating travel arrangements and reservations for timely execution.
- Managed documentation, reporting, emails, and fax; answered incoming calls and provided assistance while forwarding calls to appropriate personnel.
- Maintained by updating filing system both electronically and manually for easy access when needed.
- Compiled monthly financial statements and annual reports through analysis of receipts.
- Prepared budgets approval for operational requirements ,funding and implementation of programs.
Administration and Human Resources Executive
Savvy International Co.Ltd
Yangon
11.2015 - 11.2016
- Providing general administrative support to CEO
- Coordinated hiring processes, conducting interviews and facilitating onboarding and orientation for new hires.
- Supervised security team, drivers, and housekeeping to uphold safety and cleanliness standards.
- Updated human resources policies in collaboration with CEO to maintain management guidelines.
- Processed monthly payroll for employees, ensuring accurate calculations and timely payments.
- Oversaw petty cash management, ensuring accurate tracking and reporting of office expenses.
- Reported monthly activities and provided updates on manpower to Finance.
F & B Secretary Cum Coordinator
IKON Trading Co.Ltd
Yangon
02.2015 - 10.2016
- Prepared monthly activities reports and Stock selling flow.
- Arranged travel and Meeting schedules.
- Stock Controlling, Checking In-Hand Stock and reporting for the Items that needs to reorder.
- Provided updates on company policies to ensure the smooth operation of the F&B Department
- Check purchased quantities of the Contractors to meet contract term and regulation
- Handle and follow up on shipment orders, cash vouchers etc.
- Assist in the preparation of budgets forecast and coordinate with the finance department for budgeting requirements
- Solving Customer Complain and accepting feedback promptly and accurately
Administration & HR Executive
NTS Myanmar
Yangon
01.2014 - 01.2015
- Providing general administrative supports
- Preparing Office cars maintenance records and checking fuel expenses and uses records.
- Preparing meeting minutes and monthly reports.
- Updating and maintaining files and records.
- Implementation of updating policies and rules made by the management.
- Controlling petty cash and office expenses.
- Manage servicing of office equipment malfunctions and reporting of completion.
- Catering management for staff meals
Executive Assistant
Cosmic Customer Care Solution
Yangon
04.2013 - 12.2013
- Provided general administrative support to MD
- Prepared meeting minutes and monthly reports for management review.
- Coordinated trip arrangements, including flight itineraries and ticket procurement for MD and managers.
- Supported operational launch of Cherry Mobile Myanmar in Philippines through streamlined administrative processes.
Customer Services Officer
Myanmar Airways International
Yangon International Airport
10.2004 - 09.2012
- Managed airline check-in counters, boarding gate, ramp area, departure and arrival processes.
- Performed data entry duties in SiTA and Amadeus computer systems.
- Ordered in-flight meals to ensure timely service delivery.
- Handled tracing of lost and found baggage to support passengers .
- Collected payments for excess baggage and miscellaneous charges efficiently.
- Issued manual and electronic tickets for walk-in passengers and collecting payments efficiently.
- Checked visa requirements for destinations concern to ensure proper documentation for smooth travelling.
- Responded to telephone inquiries and handled flight delay and cancel situations ,Solving passenger complaints by following standard operating procedures.
Telephone Operator and Receptionist
Hotel Nikko Royal Lake
Yangon
08.2000 - 09.2004
- Performed administrative tasks such as taking messages, transferring calls and assisted customers with inquiries and requests in a professional and timely manner.
- Administered all reservations, cancellations, and no-shows processes according to hotel policy.
- Operated guest Room check in and check out,handled cash and credit card payments,Handling Fax and Email
- Assisted in resolving customer complaints and disputes.
Education
Bachelor of Science - Chemistry
University of Dangon
Yangon01-2005
Skills
- Advanced multitasking
- Team leadership qualities
- Office administration
- Proactive problem-solving
- Expense report management
- Customer service
- Information confidentiality
- Respectful and compassionate
- Dependable and responsible
- Adaptability and flexibility
LANGUAGES
English Intermediate, Myanmar Fluent
VOLUNTEER EXPERIENCE
Oversea Experiences, Worked as an Airline representative Customer Services Supervisor of Myanmar Airways International at Singapore Changi Airport. (From 05 December 2010 – 08 February 2011)
EDUCATION
- Office Management & Secretarial Course
- Computerized Accounting in ACCPAC
- Microsoft Word and Excel
- Customer Services Training Course
- Singapore Airport Terminal Services (SATS)
- Dangerous Goods Regulations course in Passenger Handling
- Airlines Load and Trim Sheet Training course
- Diploma in Human Resources Management in Human Resources Management
Timeline
Caregiver
Care plus Provider
02.2025 - Current
Own Business
Woman apparel Manufacturing and Distribution
09.2019 - 08.2023
MD Assistant
Fair Deal Company Limited
04.2018 - 09.2019
Chairman Assistant
Seogwoo International
12.2016 - 02.2018
Administration and Human Resources Executive
Savvy International Co.Ltd
11.2015 - 11.2016
F & B Secretary Cum Coordinator
IKON Trading Co.Ltd
02.2015 - 10.2016
Administration & HR Executive
NTS Myanmar
01.2014 - 01.2015
Executive Assistant
Cosmic Customer Care Solution
04.2013 - 12.2013
Customer Services Officer
Myanmar Airways International
10.2004 - 09.2012
Telephone Operator and Receptionist
Hotel Nikko Royal Lake
08.2000 - 09.2004
Bachelor of Science - Chemistry
University of Dangon