Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chawanangwa Kaunda

Berrien Springs,MI

Summary

Hardworking employee enthusiastic about learning new things within my field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities and Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Service Agent

Enterprise Holdings
12.2020 - Current

As a Service Agent at Enterprise Car Rental, We play a crucial role in providing outstanding customer service and ensuring the smooth operation of our rental services. My primary responsibilities on this role include.

  • Maintaining the highest standards of cleanliness as an Auto Detailer/ Service agent some of the responsibilities that come with the job are
  • Clean and sanitize vehicle interior per Complete Clean Pledge standards
  • Vacuum and prepare vehicle interior per Complete Clean Pledge standards
  • Wash, clean and dry the vehicle's exterior - this might include cars of different sizes, as well as vans and trucks.
  • Check fuel level and warning lights: inspect windshield for damage; factory reset/restore vehicle setting to clear prior customer data; check for customer items and place anything of value in Lost & Found; verify that registration is present, current and matches the license plate.
  • Check fluid levels and add as needed; check tire condition, pressure and tread depth; inspect vehicle exterior for damage
  • Fuel and stage vehicle
  • Inspect vehicle for any safety concerns; report any warning lights and/or vehicle/windshield/tire damage; pull vehicle out of the prep processing as necessary
  • Maintains a clean and orderly work area and report any unsafe or hazardous conditions
  • Responsible for wearing proper personal protection equipment (PPE) and ensuring cleaning, detailing, washing and sanitization supplies are available
  • Assists customers when needed
  • May transport customers to and from the branches
  • Helps maintain overall site appearance including general cleaning of interior and exteriors of branch locations
  • Site appearance responsibilities to include desktops, countertops, phones, floors, trash, bathrooms, vacuuming, sweeping the lot and any other miscellaneous tasks related to the daily cleanliness of the branch location

Direct Support Professional

Samlind of Indiana
07.2019 - 11.2020

As a Direct Support Professional at Samlind of Indiana, I provided compassionate and dedicated care to individuals in need, supporting them with various aspects of daily living. In this role, I played a crucial part in enhancing the quality of life and well-being of clients through personalized care and assistance.

  • Caregiver Responsibilities:
  • Assisting with personal care, which may include bathroom functions, bathing, grooming, dressing, and eating.
  • Following a prescribed healthcare plan, which may include assisting with exercise and administering medication.
  • Ensuring the client's home is organized according to their needs and that safety measures are in place
  • You may also be expected to assist with some light housework.
  • Providing emotional support and encouragement to perform necessary tasks.
  • Providing mobility assistance may be required, for example helping the client in and out of bed, a chair, or a wheelchair.
  • Transporting or escorting the client to medical and other appointments.
  • Monitoring and reporting changes in health, behavior, and needs.

Census Enumerator

UNITED STATES CENSUS BURUEAU
05.2020 - 09.2020
  • As a Census Enumerator at the US Census Bureau, I conduct in-person interviews with households to collect essential demographic information for the decennial census. In this role, I follow established procedures to ensure accurate data collection, maintain confidentiality, and meet productivity and quality standards set by the Census Bureau.
  • Responsibilities include
  • Explain the objectives of surveys and their procedures to people who are to be interviewed
  • Interpret interview questions to assist people in understanding them and providing eloquent answers
  • Assist people in filling out survey forms and explain items on survey forms
  • Double-check information on survey forms or information pads to ensure the accuracy of information
  • Identify and report any issues that may arise while attempting to obtain valid data
  • Compile, record, and code information derived from specified forms into a predefined database
  • Ensure that the supervisor is kept informed of completed assignments and progress
  • Analyze the authenticity of the information provided by ensuring direct contact with each family member within a family

Co-op Student

Berrien RESA
09.2017 - 11.2019
  • At Berrien RESA I was working part time as a classroom assistant working with kids ages from 4-13 years of age with their day-to-day activities.
  • Essential duties and Responsibilities: 1
  • Help students on/off the buses 2
  • Assist with the personal hygiene of students (washing, toileting, clothing, etc) 3
  • Transfer and position students with adaptive therapeutic and learning equipment 4
  • Set-up, feed and clean-up of students for meals or snacks 5
  • Carry out assigned training activities with students 6
  • Assist in the swimming program with assigned classroom 7
  • Assist in maintaining an orderly classroom 8
  • Assist with keeping students on task during all activities 9
  • Other duties as assigned

Education

Associate's degree - Health Science

Lake Michigan College
Benton Harbor, MI
05.2021

High school diploma -

Berrien Springs High School
Berrien Springs, MI
06.2017

Skills

  • Communication skills
  • Problem-solving abilities
  • Computer proficiency
  • Organizational know-how
  • Adaptability & flexibility
  • Work ethic
  • Strict attention to detail to collect and record data about neighborhoods and local communities
  • Time management & organization
  • Customer service skills
  • Healthcare skills

Certification

  • Certifications as a Census Enumerator, 05/01/20, Present
  • CPR Certification, 12/01/22, 12/01/24

Timeline

Service Agent

Enterprise Holdings
12.2020 - Current

Census Enumerator

UNITED STATES CENSUS BURUEAU
05.2020 - 09.2020

Direct Support Professional

Samlind of Indiana
07.2019 - 11.2020

Co-op Student

Berrien RESA
09.2017 - 11.2019

Associate's degree - Health Science

Lake Michigan College

High school diploma -

Berrien Springs High School
Chawanangwa Kaunda