JON JAMES
LANSING,UNITED STATES
Summary
Experienced Client Success Manager with over 10 years of experience in customer engagement and benefits administration. Known for building long-term client partnerships and improving service delivery. Proven track record of increasing customer loyalty and retention through effective communication and issue resolution. Skilled in using CRM platforms to drive account expansion and provide proactive oversight.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Agent
BenefitExpress Services
10.2021 - 01.2022
- Verified customer data ensuring HIPPA compliance
- Resolved benefit issues boosting satisfaction
- Streamlined processes enhancing service efficiency
- Coordinated cross-functional resolutions elevating trust
Caregiver
Family
08.2010 - 01.2022
- Provided comprehensive care to elderly family members
- Enhanced patient satisfaction through compassionate care
- Coordinated with healthcare professionals for holistic treatment
- Monitored health changes and documented progress
- Improved caregiving strategies for better outcomes
Technical Professional
TP
08.2018 - 10.2021
- Resolved IT issues, boosting customer satisfaction by 17%
- Enhanced resolution efficiency by 10%
- Improved team performance to 93%
- Implemented knowledge-sharing for quicker resolutions
Customer Service Representative
ItelBPO
03.2020 - 04.2021
- Resolved customer issues, enhancing satisfaction
- Ensured data integrity and security
- Implemented new ticketing system for efficiency
Telemarketer
HomePro
03.2020 - 08.2020
- Enhanced survey completion by 7% through effective communication
- Boosted participation in promotions via engaging sales techniques
- Improved customer satisfaction by 17% through positive interactions
Education
AWS - Cloud Computing
LinkedIn Test PAGEEE
05.2025
Foundation Degree - Cyber Security
Coursera
10.2024
Agricultural Management - Agriculture, Agriculture Operations, and Related Sciences
Upstart University
10.2020
Hotel Restaurant Management - Business
eCornell
10.2003
Bachelor of Education - BED - Special Education and Teaching
Brescia University College
07.2003
Bachelor of Education - BED - Special Education and Teaching
Barat College of DePaul University
05.1998
Associate of Arts - AA - undefined
Lincoln College
10.1997
Skills
- Client Relationship Management
- Event Planning
- Account Management
- Communication Skills
- CRM Systems
- Problem Solving
- Interpersonal Skills
- Collaboration
- Customer Retention
- Customer Success
- Customer Engagement
- Time Management
Certification
- AWS Certified Cloud Practitioner (CLF-C02) Cert Prep: 1 Cloud Concepts - LinkedIn - May 2025
- Building Rapport with Customers - LinkedIn - May 2025
- CRM Basics: Unlock Business Growth Through Relationships - LinkedIn - May 2025
- Creating Positive Conversations with Challenging Customers - LinkedIn - May 2025
- Customer Service Foundations - Project Management Institute - May 2025
- Customer Service Leadership - LinkedIn - May 2025
- Customer Service: Handling Abusive Customers - LinkedIn - May 2025
- Customer Service: Problem-Solving and Troubleshooting - LinkedIn - May 2025
- Cybersecurity Awareness: Cybersecurity Terminology - LinkedIn - May 2025
- Cybersecurity Upskilling: A Practical Guide to LinkedIn Learning's Cybersecurity Framework - LinkedIn - May 2025
- Cybersecurity with Cloud Computing - LinkedIn - May 2025
- Growing as a Customer Service Manager - LinkedIn - May 2025
- Managing a Customer Contact Center - LinkedIn - May 2025
- Managing a Customer Service Team - LinkedIn - May 2025
- Practical Cybersecurity for IT Professionals - LinkedIn - May 2025
- Serving Customers Using Social Media - LinkedIn - May 2025
- Using Assessments to Hire Customer Service Reps - LinkedIn - May 2025
- Foundations of Cybersecurity - Nov 2024
Timeline
Service Agent
BenefitExpress Services
10.2021 - 01.2022
Customer Service Representative
ItelBPO
03.2020 - 04.2021
Telemarketer
HomePro
03.2020 - 08.2020
Technical Professional
TP
08.2018 - 10.2021
Caregiver
Family
08.2010 - 01.2022
AWS - Cloud Computing
LinkedIn Test PAGEEE
Foundation Degree - Cyber Security
Coursera
Agricultural Management - Agriculture, Agriculture Operations, and Related Sciences
Upstart University
Hotel Restaurant Management - Business
eCornell
Bachelor of Education - BED - Special Education and Teaching
Brescia University College
Bachelor of Education - BED - Special Education and Teaching
Barat College of DePaul University
Associate of Arts - AA - undefined
Lincoln College
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