Summary
Overview
Work History
Education
Skills
Timeline
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Contessa Christian

Fort Worth,TX

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Excellent communication and problem-solving skills for providing clients with best possible service.

Overview

3
3
years of professional experience

Work History

Service Agent

Goosehead Insurance Agency
01.2023 - Current
  • Maintained well-developed relationships with clients and fellow employees using strong problem-solving and positive engagement skills.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Utilized customer service software to manage interactions and track customer satisfaction, maintaining monthly metric goals and exceeding a cumulative 100% overall.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Served clients with knowledgeable, friendly support at every stage of conducting modifications of reviews of their Personal Lines policies.

Personal Shopper

Walmart
06.2022 - 01.2023
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Tracked substitutions and informed customers of changes.
  • Worked productively with customers to meet order requirements and service expectations.

Preschool Teacher

Primrose Schools
01.2022 - 05.2022
  • Enforced weekly lesson plans and activities to engage children and promote learning.
  • Established positive communication with parents in daily conversation and formal conferences.
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Allowed for ample outdoor discovery time in schedule each day.

Assistant Manager

Jamba
06.2020 - 01.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored rotating teams of 5 on a shift to enhance professional development and accountability in workplace.

Education

Associate of Arts - Humanities

Tarrant County College
Fort Worth, TX
06.2021

Skills

  • Product and Service Solutions
  • Strong Analytical and Problem-Solving Skills
  • Client Inquiries
  • Quality Control Analysis
  • Microsoft Office
  • Time Management
  • Sales and Upselling
  • ADP Workforce Now
  • Quip
  • Salesforce
  • Unified Messaging Software

Timeline

Service Agent

Goosehead Insurance Agency
01.2023 - Current

Personal Shopper

Walmart
06.2022 - 01.2023

Preschool Teacher

Primrose Schools
01.2022 - 05.2022

Assistant Manager

Jamba
06.2020 - 01.2022

Associate of Arts - Humanities

Tarrant County College

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Contessa Christian