Parker Cummings
Kaukauna,WI
Summary
Proven Mobile Expert with strong customer service and sales techniques. Efficiently resolves inquiries and tailors service plans to meet customer needs.
Overview
12
12
years of professional experience
Work History
Mobile Expert
T-Mobile
Appleton, WI
06.2025 - Current
- Educated customers on features and benefits of mobile products, enabling informed purchasing decisions.
- Assisted customers in selecting devices and service plans that aligned with their specific needs.
- Resolved customer inquiries and service-related issues, ensuring high levels of satisfaction.
- Maintained up-to-date knowledge of current promotions and offers to enhance customer experience.
- Assessed customer needs quickly to provide effective solutions.
Customer Service Representative
The Parts Depot
Chilton, Wisconsin
05.2021 - 06.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Sales Professional
Mirsberger Sales And Service
Hilbert, Wisconsin
03.2014 - 05.2021
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Streamlined sales process, reducing time from lead to close.
- Stayed up-to-date with industry trends to position the company as a market leader.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Trained new employees on customer service, money handling, and organizing strategies.
Education
High School Diploma -
Hilbert High School
Hilbert, WI01-2013
Skills
- Active listening
- Critical thinking
- Date Entry
- Customer relations
- Relationship building
- Payment Processing
- Professional telephone demeanor
- Product knowledge
- Staff training
- De-escalation techniques
- Building rapport
- Product sales
- Product service solutions
- Sales expertise
- Conflict Mediation
- Shipping and logistics
Timeline
Mobile Expert
T-Mobile
06.2025 - Current
Customer Service Representative
The Parts Depot
05.2021 - 06.2025
Sales Professional
Mirsberger Sales And Service
03.2014 - 05.2021
High School Diploma -
Hilbert High School