JoMesha Freeman
Kansas City
Summary
Dynamic professional with a proven track record at T-Mobile, excelling in sales and customer service. Skilled in mobile technology and client relationship building, I enhance customer loyalty through effective communication and problem-solving. Recognized for developing strategies that improved retention rates, I thrive in fast-paced environments while fostering team collaboration.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Mobile Expert
T-Mobile
Overland Park, KS
02.2023 - Current
- Assisted customers in selecting mobile devices based on needs and preferences.
- Maintained knowledge of current mobile technology trends and product features.
- Provided support during device setup and troubleshooting for customers.
- Collaborated with team members to enhance customer experience and service quality.
- Engaged in ongoing training to improve product knowledge and sales techniques.
Retention Specialist
Frontier Communications
Kansas City, MO
04.2019 - 01.2023
- Analyzed customer feedback to identify retention trends and improve service offerings.
- Developed personalized communication strategies to enhance customer loyalty and satisfaction.
- Collaborated with cross-functional teams to implement retention initiatives and streamline processes.
- Mentored junior staff on effective engagement techniques and retention best practices.
Education
Business Administration
Colorado Technical University
Colorado Springs, COSkills
- Sales
- Client relationship building
- Upselling strategies
- Mobile technology
- Customer service
- Problem-solving
- Multitasking
- Team cooperation
- Active listening
- Creative thinking
- Effective communication
- Decision-making
- Engaging with diverse customers
- Product knowledge
- Professionalism
- Customer connection skills
- Customer Issue Troubleshooting
- AI- Assisted problem solving
- Active retention
- Negotiation skills
- Expectation setting
- Onboarding
Certification
Q3 Top Performer 2025
Timeline
Mobile Expert
T-Mobile
02.2023 - Current
Retention Specialist
Frontier Communications
04.2019 - 01.2023
Business Administration
Colorado Technical University