Ka'Terra Paige
Saint Paul,MN
Summary
Tech-savvy Mobile Expert known for high productivity and efficient task completion. Skilled in customer service, technical troubleshooting, and sales strategies. Excel in communication, problem-solving, and adaptability, ensuring success in rapidly changing environments.
Overview
16
16
years of professional experience
Work History
Mobile Expert
OSL Retail Services
Eagan, Minnesota
03.2024 - 06.2026
- Provided customer service and technical support for mobile devices, tablets, and other wireless products.
- Assisted customers with mobile device selection and troubleshooting issues.
- Educated clients on device features and operating systems effectively.
- Assisted customers in setting up new devices and transferring data from old to new devices.
- Configured device settings including Wi-Fi networks, Bluetooth connections, email accounts.
- Advised customers on which model best suits their needs based on budget constraints and desired features.
- Conducted product demonstrations to customers in store or remotely via video chat or phone call.
- Trained new employees on sales techniques and product knowledge.
- Resolved customer complaints to enhance satisfaction and loyalty.
Customer Service Representative
Express Professionals Employment Agency
Eagan, MN
08.2023 - 11.2023
- Helped customers with insurance claims.
- Updated customers on vehicle status during service appointments.
- Delivered exceptional customer service, addressing inquiries and concerns effectively.
Luxury Sales Associate
24 Talent
Eagan, MN
10.2022 - 05.2023
- Styled customers, provided customer service, and managed shipping and receiving.
- Assisted clients with personalized styling and product recommendations.
- Engaged customers in conversation and gave advice on general trends in fashion world to drive sales and build relationships, boosting overall sales.
- Curated product displays to highlight high-end merchandise effectively.
- Conducted inventory management to maintain stock levels of luxury items.
- Developed strong relationships with customers by providing exceptional customer service.
- Responsible for styling customers, customer service, shipping and receiving.
- Executed daily store operations including opening and closing procedures.
- Resolved customer complaints in an efficient and timely manner.
- Engaged customers in conversation and gave advice on general trends in the fashion world to drive sales and build relationships, boosting overall sales.
- Provided every customer with comprehensive assistance upon entering the store through merchandise selection and completion of purchases.
- Reset store displays for special events and seasonal merchandise changes.
Optician Technician
Americas Best Contacts and Eyeglasses
Burnsville, MN
12.2017 - 09.2022
- Responsible for providing customers with excellent customer service.
- Assisted customers with picking out frames, and educating them on lenses.
- Keeping store, frames, and lenses presentable to the public.
- Managed inventory of frames and lenses to support product availability.
- Adjusted eyeglass frames to fit customers' faces accurately.
- Instructed patients on how to insert, remove, clean and care for contact lenses.
- Collaborated with optometrists to prepare patient records and prescriptions.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records, and assisted with preliminary testing.
- Restocked merchandise and organized displays while maintaining accurate inventory records.
- Telephoned appointment-holders on the day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
- Guided patients and customers in selecting frames that fit their budget and style preferences.
- Keeping store, frames, and lenses presentable to the public.
- Collaborated with other healthcare professionals regarding patient care plans.
- Followed safety protocols when handling hazardous materials such as glues and solvents.
- Responsible for providing customers with excellent customer service.
Warehouse worker
Lyneer Staffing
Hamilton, NJ
01.2016 - 10.2016
- Primarily responsible for loading, transporting, packing products, processing orders from a work station.
- Unloading shipments to and from various locations.
- Maintained organization and cleanliness of warehouse to support efficient operations.
- Handled incoming company calls professionally.
- Ensured cleanliness and order of work areas for safety compliance.
- Received and tracked incoming inventory shipments.
- Conducted regular inventory counts to track stock levels and report discrepancies.
- Compiled orders based on customer specifications.
- Received and tracked incoming inventory shipments to ensure accurate stock levels.
Assistant Manager
Image
Edina, MN
03.2010 - 09.2015
- Led a small group of employees in customer service, manually scanned order slips, and printed documents.
- Addressed customer inquiries promptly to enhance satisfaction.
- Supervised small team, delivered customer service, scanned order slips, and printed documents to ensure efficient operations.
- Managed inventory levels and coordinated restocking processes for optimal product availability.
- Handled customer service inquiries and complaints promptly.
- Tracked employee attendance records, timekeeping, and payroll information.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Mentored newly hired employees, sharing knowledge of company programs to facilitate their onboarding and integration.
Education
Associates -
Art Institute of Philadelphia
Philadelphia, PADiploma -
John F. Kennedy High School
Bloomington, MNSkills
- Mobile device troubleshooting
- Customer service
- Sales
- Sales techniques
- Retail sales
- Order management
- Inventory management
- Cash handling
- Microsoft excel
- Microsoft office
- Microsoft word
- Computer skills
- Computer literacy
- Windows
- Typing
- Active listening
- Effective communication
- Verbal communication
- Attention to detail
- Relationship management
- Guest services
- Supervising experience
- Communication skills
- Customer assistance
Timeline
Mobile Expert
OSL Retail Services
03.2024 - 06.2026
Customer Service Representative
Express Professionals Employment Agency
08.2023 - 11.2023
Luxury Sales Associate
24 Talent
10.2022 - 05.2023
Optician Technician
Americas Best Contacts and Eyeglasses
12.2017 - 09.2022
Warehouse worker
Lyneer Staffing
01.2016 - 10.2016
Assistant Manager
Image
03.2010 - 09.2015
Associates -
Art Institute of Philadelphia
Diploma -
John F. Kennedy High School