Matthew Gorlewski
Batavia,IL
Summary
Adaptable professional with expertise in sales, technical troubleshooting, and relationship management. Proven ability to communicate complex information clearly and solve problems efficiently, resulting in enhanced customer satisfaction in dynamic environments. Strong work ethic and attention to detail, combined with a collaborative approach and a commitment to continuous learning in technology.
Overview
3
3
years of professional experience
Work History
Mobile Sales Expert
T-Mobile USA
Naperville, Illinois
09.2024 - 06.2026
- Developed and maintained strong relationships with customers
- Identified upsell and cross-sell opportunities within existing client base.
- Collaborated with internal teams to resolve any customer issues or concerns in a timely manner
- Diagnosed and resolved technical issues in a timely manner to minimize downtime
- Maintained knowledge of current promotions and new technology releases.
Barista/Animal Care Specialist
The Cat's Meow
Bloomington, USA
09.2023 - 07.2024
- Expertly prepared and served a variety of coffee beverages, including espresso, cappuccino, latte, and cold brew
- Ensured cleanliness and organization of coffee bar area to enhance customer satisfaction
- Delivered compassionate care to cats through feeding, cleaning living areas, and monitoring health
Education
Bachelor Of Arts - Sociology
Illinois State University
Normal, IL05-2025
Skills
- Mobile device troubleshooting
- Wireless technology
- Product knowledge
- Lead generation
- Client relationship management
- Negotiation and closing
- Microsoft Office proficiency
- Attention to detail
- Adaptability
Timeline
Mobile Sales Expert
T-Mobile USA
09.2024 - 06.2026
Barista/Animal Care Specialist
The Cat's Meow
09.2023 - 07.2024
Bachelor Of Arts - Sociology
Illinois State University