Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Mobile Expert
Key Communication International
Eagle Pass
01.2024 - Current
Performed quality assurance tests to evaluate the performance of newly released mobile products before being sold to consumers.
Educated customers about their device's features and how to maximize its potential usage for productivity or entertainment purposes.
Tested mobile device hardware components such as cameras, displays, speakers and buttons for defects.
Maintained inventory of all product accessories including chargers and cases that were available for purchase in store or online.
Processed sales transactions accurately and efficiently using point-of-sale systems.
Assisted customers in setting up new devices and transferring data from old to new devices.
Tracked sales trends within the industry to stay informed about the newest technologies and products available.
Resolved customer complaints regarding their mobile device experience in a timely manner.
Patient Service Representative
BioTelemetry
Remote
02.2023 - 08.2023
Provided customer service by answering patient questions and addressing concerns.
Answered incoming calls in a professional manner.
Reviewed patient accounts for accuracy on a regular basis.
Assisted with scheduling follow-up appointments according to provider availability.
Adhered to HIPAA regulations when handling confidential patient information.
Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Answered patient questions and fielded complaints to resolve issues.
Data Entry Keyers
Global Agility Solutions LLC
Eagle Pass
05.2022 - 02.2023
Verified accuracy of data entry by comparing it to source documents.
Maintained confidentiality of sensitive organizational information at all times.
Identified errors in existing records and corrected them accordingly.
Reviewed forms for accuracy prior to inputting them into the system.
Testing Site Specialist
Curative
Maverick County Lake
11.2020 - 07.2021
Checking in people with registered testing appointments, distributing tests at the site, and guiding people through self-administered tests
Comply with all designated safety policies and procedures in the work area, including the use of applicable protective equipment when necessary to prevent exposure to potentially infectious agents
Maintained all HIPPA standards.
Mobile Expert
TMOBILE
2089 N Veterans Blvd Suite A
05.2018 - 12.2019
Offering many different products and our services as well as resolving customer issues regarding devices and accounts
Recommended merchandise to the customers based on their needs and preferences
Consistently met and exceeded sales goals, receiving multiple awards for sale accomplishments and customer satisfaction.
Provided customer service and technical support for mobile devices, tablets, and other wireless products.
Resolved customer complaints regarding their mobile device experience in a timely manner.
Phlebotomist
GCAM Plasma Center
220 E Rio Grande St.
07.2017 - 12.2017
Prep donors for venipuncture and monitor donor and equipment to ensure health of donors and quality of product
Responds to and assists with handling donor reactions in accordance with guidelines
Ensure the proper calibration and maintenance of apheresis machines and associated equipment maintains accurate and thorough documentation of production records and ensures donor confidentiality
Sets up, disconnects, and operated the automated plasmapheresis machines, including response and evaluation of all apheresis troubleshooting displays, and documentation of exceptions.