JULIAN MORENO
Houston,TX
Summary
Mobile Expert with a proven record of exceeding sales goals by 120%+, leveraging consultative selling techniques to provide tailored solutions. Experienced in training new associates and driving revenue growth through exceptional customer service and technical support. Bilingual, enhancing engagement with diverse customer bases.
Overview
1
1
Language
1
1
Certification
6
6
years of professional experience
Work History
Mobile Expert
T-Mobile
Houston, TX
03.2024 - Current
- Delivered expert-level knowledge of wireless products, plans, rate plans, and promotions to provide tailored solutions for customers.
- Consistently exceeded sales goals by 120%+ through consultative selling and building customer rapport.
- Generated revenue by activating new lines, processing upgrades, and selling accessories and protection features (T-Mobile Protect, Home Internet, etc.)
- Ranked a top performer on the team for key metrics including conversion rate, customer satisfaction (NPS), and attachment rate.
- Provided top-tier customer service by troubleshooting devices, billing issues, and technical concerns in-store.
- Managed new accounts, conducted credit checks, and oversaw inventory while ensuring compliance with fraud prevention procedures.
- Trained new associates on sales processes, T-Mobile systems (C2, POS), and customer experience best practices.
Manager on Duty
TIFF'S TREATS
Houston, TX
03.2022 - 03.2024
- Led, trained, and motivated a team of bakers, drivers, and customer service associates during shifts.
- Managed daily store operations, ensuring timely delivery of cookies and high-quality customer service in fast-paced environment.
- Oversaw order accuracy and maintained product quality and food safety/sanitation standards to enhance overall customer experience.
- Resolved customer issues and delivery concerns quickly to maintain customer satisfaction.
- Coordinated delivery drivers and optimized routes to achieve on-time delivery.
- Handled cash handling, POS transactions, and end-of-shift reporting and deposits.
- Maintained inventory, restocked supplies, and assisted with opening and closing procedures.
Sales Associate
BEST BUY
Houston, TX
10.2021 - 01.2022
- Drove sales by matching customers with the right technology solutions through consultative selling.
- Consistently exceeded sales targets and credit card/membership goals (Totaltech, My Best Buy, Credit Card, Geek Squad Protection)
- Provided expert customer service and tailored product recommendations across mobile, computing, home theater, and appliances.
- Demonstrated product features and explained technical specifications in simple, customer-friendly terms.
- Operated POS system for sales, returns, and exchanges, ensuring accuracy and adherence to loss prevention standards.
- Organized sales floor, restocked merchandise, and executed visual merchandising and planogram standards to enhance customer experience.
- Supported team operations by conducting inventory checks, ensuring price tag accuracy, and promptly resolving customer issues.
Senior Team Member
CHICK-FIL-A
Houston, TX
06.2020 - 09.2021
- Delivered exceptional customer service and hospitality, enhancing guest experience in high-volume, fast-paced restaurant.
- Led and supported team during shifts, ensuring speed of service, order accuracy, and operational efficiency.
- Trained, coached, and onboarded new team members on Chick-fil-A standards for food safety, quality, and service.
- Operated front counter, drive-thru, and kitchen positions while maintaining cleanliness and organization.
- Processed POS transactions and managed cash handling while resolving customer concerns professionally.
- Executed opening and closing procedures, ensuring proper inventory checks and timely restocking.
Education
ASSOCIATE OF APPLIED SCIENCE DIPLOMA - Biology
Lone Star College System
Cypress, TX09-2025
High school diploma or GED -
Langham Creek High School
Houston, TX05-2022
Skills
- Wireless product knowledge
- Retail Sales (3 years)
- Retail sales strategies
- Account Management (3 years)
- Consultative selling
- Sales development
- Direct sales
- Mobile device troubleshooting
- POS systems
- Sales management systems proficiency
- Customer acquisition
- Customer service
- Customer inquiry handling
- Microsoft Outlook
- Client rapport building
- Relationship management
- Relationship building
- Retail experience
- Operational management
- Microsoft Office
- Relationship building
- Customer information system software
- Upselling (3 years)
- Sales development
- Consultative selling
- Upselling (3 years)
Certification
Driver's License
Languages
Spanish
Professional
Timeline
Mobile Expert
T-Mobile
03.2024 - Current
Manager on Duty
TIFF'S TREATS
03.2022 - 03.2024
Sales Associate
BEST BUY
10.2021 - 01.2022
Senior Team Member
CHICK-FIL-A
06.2020 - 09.2021
ASSOCIATE OF APPLIED SCIENCE DIPLOMA - Biology
Lone Star College System
High school diploma or GED -
Langham Creek High School