Trumaine Hughes
Colorado Springs,CO
Summary
IT Specialist with over 10 years of experience in cybersecurity and technical support. Currently pursuing advanced certifications in AWS and CompTIA Security+. Highly motivated with a strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working independently and quickly mastering new skills. Seeking to contribute to a dynamic IT team and take on new challenges.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Mobile Expert
T-Mobile
Colorado Springs
11.2020 - 04.2024
- Exceeded sales goals and provided exceptional customer service
- Assisted customers with selecting, activating, and upgrading mobile devices and plans
- Provided technical support for troubleshooting device and software issues.
Customer Service
MOD Pizza
Colorado Springs
10.2019 - 11.2021
- Made pizzas, trained new employees, and operated ovens
- Provided great customer service.
Operations Specialist
Sprint
Colorado Springs
01.2018 - 07.2019
- Facilitated employee training and professional development
- Managed daily operations including POS adjustments and deposits
- Generated invoices and weekly reports on store performance.
Retail Sales Representative
Custom Communications
Colorado Springs
01.2016 - 01.2017
- Met with customers regarding service and product inquiries
- Assisted customers with cell phone, DirecTV, and landline services.
Technical Support
T-Mobile
Colorado Springs
01.2013 - 01.2016
- Delivered Tier 1-level technical support for customers
- Managed relationships with dealers, consumers, and service providers
- Resolved complex technical issues and conducted troubleshooting.
BI Technician
Rocky Mountain Health Care
Colorado Springs
01.2010 - 01.2012
- Managed records and developed actionable insights for DHS
- Directed patients with chronic conditions to examination rooms.
Education
Bachelor of Science in Information Technology -
Colorado Technical University
01.2021
Associate of Arts in General Studies -
Otero Junior College
Skills
- Customer Service
- Sales
- Technical Support
- Mobile Devices
- Wireless Plans & Services
- Account Management
- Communication
- Problem-Solving
- Mobile Device Management
- Customer Assistance
- Product Knowledge
- Inventory Management
- Excellent Written and Verbal Communication
- Sales expertise
- Network Security
- Firewall Management
- Mobile Security
- Cybersecurity frameworks
Certification
- ChatGPT Certification - Udemy
- AWS Certification (In Progress)
- Python Certification (In Progress)
- CompTIA Security+ Certification (In Progress)
Workauthorization
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: Anywhere
Affiliations
- Sure, here's a professional summary of your activities suitable for inclusion on a resume:
- Professional Development
- AWS Certifications & Python Coding Certification: Currently pursuing these certifications to enhance technical skills and career prospects in IT.
- CompTIA Security+ Certification: Dedicated to obtaining this cybersecurity certification, with a structured study schedule of at least 4 hours a day.
- Career Experience
- Sales Consultant at T-Mobile: Successfully sold cell phones, accessories, home internet, smart watches, and tablets, developing strong customer service and sales skills.
- Occupational Therapy Support: Provided essential support to my grandfather, an amputee, assisting with occupational therapy and daily activities, demonstrating commitment to family care.
- Family and Relationships
- Devoted Family Member: Dedicated father and supportive husband, balancing family responsibilities with professional growth.
- Sports and Coaching
- Basketball Coaching: Experience as a high school girls' assistant basketball coach, fostering teamwork and athletic skills, and nurturing young athletes' development.
- Community Involvement
- Support for Recovery: Assisted individuals in recovery by creating supportive resources, such as logos for local recovery programs, showing empathy and community support.
- Personal Interests
- Anime Enthusiast: Enjoy watching anime series like Naruto, Bleach, and My Hero Academia, providing a creative and entertaining escape.
- Financial Management: Actively managing family budget and financial planning to ensure stability and savings for the future.
- Volunteering and Extra-Curricular
- Healthcare Assistance: Regularly assist my grandfather with his medical appointments and therapy sessions, ensuring he receives necessary care.
Timeline
Mobile Expert
T-Mobile
11.2020 - 04.2024
Customer Service
MOD Pizza
10.2019 - 11.2021
Operations Specialist
Sprint
01.2018 - 07.2019
Retail Sales Representative
Custom Communications
01.2016 - 01.2017
Technical Support
T-Mobile
01.2013 - 01.2016
BI Technician
Rocky Mountain Health Care
01.2010 - 01.2012
Bachelor of Science in Information Technology -
Colorado Technical University
Associate of Arts in General Studies -
Otero Junior College
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