Adept at mobile device management and fostering customer loyalty, I significantly enhanced team performance and efficiency at Tmobile and Best Buy. My expertise in mobile security best practices and exceptional customer service skills contributed to a positive work culture and streamlined operations, driving customer satisfaction and operational improvements.
Hi, I’m
Pamela Harris
Houston,TX
Summary
Overview
16
years of professional experience
Work History
Tmobile
Mobile Expert
01.2020 - Current
Job overview
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
Best Buy
Back Office
11.2008 - 05.2019
Job overview
- Streamlined back office operations for increased efficiency by implementing new organizational systems.
- Developed comprehensive reports for senior management, highlighting key performance indicators and areas for improvement in back office operations.
- Streamlined back office processes by implementing efficient document management systems and reducing manual tasks.
- Supported strategic planning activities by providing accurate back office data and insights, aiding in decision-making processes.
- Developed comprehensive training programs to enhance staff skills and knowledge in back office operations.
Education
Willowridge High SchoolMissouri City, TX
Diploma
05.1991
University Overview
Skills
- Offline storage techniques
- Mobile device management
- Cross-platform proficiency
- Real-time communication features
- Mobile security best practices
- Accessibility standards compliance
- Mobile app monetization strategies
- App store optimization
- In-app purchase integration
- Mobile application development
- Mobile payment solutions
- Customer service
- Building customer loyalty
- Cash handling
- Relationship building
- Payment processing
- Positive customer engagement
- Creative thinking
- Sales and promotions
- Product demonstrations
- Decision-making
- Team supervision
- Adaptable and flexible
- Product and service sales
- Exceeding customer expectations
- Honest and dependable
- Store opening and closing
- Customer needs assessment
- Engaging with diverse customers
- Dispute mediation
- Retail metrics and goals
- Staff support
- Register opening and closing
- Cash register operation
- Team leadership
- Goal driven
- Organization
- Speech clarity
- Flexible hours
- Cash drawer management
- Loss prevention
- Safety and cleanliness standards
- Brand promotion
- Friendly and helpful
- Customer assistance
- Merchandise recommendations
- Order management
- Reliable and responsible
- Team cooperation
- Store organization
- Security practices
- Basic mathematics
- Informed product selections
- Meeting sales goals
- Information analysis
- Sales floor organization
- Service contracts
- Store policies and procedures
- Product knowledge
- Teamwork
Timeline
Mobile Expert
Tmobile
01.2020 - Current
Back Office
Best Buy
11.2008 - 05.2019
Willowridge High School
Diploma
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