BILLY DAVIS JR.
Little Rock,AR
Summary
Dynamic Mobile Expert with a proven track record at T-Mobile, specializing in customer service and technical support. Demonstrated ability to utilize point-of-sale systems to achieve sales targets while promoting team collaboration. Recognized for effective communication and adaptability in fast-paced environments, ensuring high levels of customer satisfaction and operational efficiency. Possesses strong skills in merchandise handling, including receiving, moving, and stocking, along with forklift operation and the ability to lift up to 50 pounds.
Overview
4
4
years of professional experience
Work History
Mobile Expert
T-Mobile
Littlerock, AR
01.2025 - 11.2025
- Assisted customers in selecting mobile devices and plans to meet their needs.
- Educated customers on device features and benefits for informed purchasing decisions.
- Handled customer inquiries and resolved issues to enhance overall satisfaction.
- Demonstrated wireless technology solutions to improve customer understanding and engagement.
- Collaborated with team members to maintain a positive store environment and workflow.
- Conducted inventory checks to ensure product availability and optimal stock levels.
- Utilized point-of-sale systems for transactions and accurate record-keeping of sales data.
- Provided customer service and technical support for mobile devices, tablets, and other wireless products.
- Tested mobile device hardware components such as cameras, displays, speakers and buttons for defects.
- Ticketed, arranged and displayed merchandise to promote sales.
Crew Member
Little Caesar's
Blytheville, AR
05.2023 - 07.2024
- Influenced participation and communication between co-workers to form an efficient work environment.
- Achieved high standards of customer service during high-volume, fast-paced operations.
- Trained new employees on company policies and procedures, resulting in improved performance and customer satisfaction.
Stocker
Dirt Cheap
Blytheville, AR
11.2022 - 04.2023
- Sorts and stocks products on shelves and in the backroom.
- Assists fellow associates as needed throughout the store.
- Maintains an accurate log sheet of daily moves, scanning inventory, and counting accurately.
Crew Member
Taco Bell
Blytheville, AR
05.2022 - 10.2022
- Achieved rapid food order preparation, consistently within 2–3 minutes.
- Executed accurate itemization and completion of daily transactions through POS system.
- Ensured compliance with sanitation, health, and safety regulations in workspaces.
- Collaborated with team members to ensure smooth restaurant operations.
- Trained new crew members on procedures and customer service expectations.
Education
High School Diploma -
Blytheville High School
Blytheville, AR05.2023
Some College (No Degree) - Music
Williams Baptist University
Walnut Ridge, ARSkills
- Punctual
- Effective time management
- Customer service
- Communication
- Creativity
- Organization
- Adaptability
- Leadership
- Skilled in digital tools
- Adaptability and flexibility
- Wireless technology
- Point-of-sale systems
- Sales techniques
- Technical support
- Team collaboration
- Fast-paced operation
- Mobile payment solutions
- Point-of-sale operations
- Product knowledge
- Training and onboarding
- Achieving sales targets
- Flexibility
- Time management
- Crew leadership
- Effective communication
- Inventory management
- Customer knowledge
References
- John Benson, Past Employer, Little Caesar’s, Supervisor, Blytheville, AR, (870)-215-9356
- Taneda Stevenson, Community Member, Big River Steel, Process Systems Administrator, Osceola, AR, (870)-549-0248
- Jerrica Gibson, Past Employer, T-Mobile Assistant manager, Blytheville AR, (901) 588-6289
- Jamarius Robinson Past Employer, T-Mobile Manager, Blytheville AR, (864) 441-2887
Accomplishments
- Top 20% 3 months in a row in the whole company.
- Phone home internet's sold in my district at that time
- Top 10% in the company.
- Exceeding Expectations
- Leading a team that achieved positive, measurable results.
Languages
English
Professional
References
References available upon request.
Timeline
Mobile Expert
T-Mobile
01.2025 - 11.2025
Crew Member
Little Caesar's
05.2023 - 07.2024
Stocker
Dirt Cheap
11.2022 - 04.2023
Crew Member
Taco Bell
05.2022 - 10.2022
High School Diploma -
Blytheville High School
Some College (No Degree) - Music
Williams Baptist University