Destiny White
Memphis,TN
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
8
8
years of professional experience
Work History
Service Agent
GE Appliances
04.2021 - Current
- Maintained high customer satisfaction standards to meet or exceed targets.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed and updated databases to handle customer data.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Service Agent
Dufresne Spencer Group
01.2020 - 04.2021
- Maintained well-developed relationships with customers and fellow employees using strong problem-solving and positive engagement skills.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Documented problems and corrective actions to maintain records.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Assistant Manager
Madrag
06.2016 - 12.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
No Degree - Business Management
Southwest Tennessee Community College
Memphis, TNHigh School Diploma -
White Station High School
Memphis, TN05.2016
Skills
- Telephone Etiquette
- Effective Communication
- Teamwork and Collaboration
- Computer Literacy
- Product Knowledge
- Attention to Detail
- Task Prioritization
- Customer Service Orientation
- Organizational Skills
- Decision Making
- Critical Thinking
- Conflict Resolution
Timeline
Service Agent
GE Appliances
04.2021 - Current
Service Agent
Dufresne Spencer Group
01.2020 - 04.2021
Assistant Manager
Madrag
06.2016 - 12.2018
No Degree - Business Management
Southwest Tennessee Community College
High School Diploma -
White Station High School