SIGNA JORDAN
Philadelphia,PA
Summary
Dynamic professional with a proven track record at Piedmont Airlines/American Airlines, excelling in customer service and baggage handling. Skilled in customer communications and multitasking, adept at enhancing customer relations and resolving issues with a customer service mindset.
Overview
30
30
years of professional experience
Work History
Customer Service Agent/Baggage Service Agent
Piedmont Airlines/American Airlines
Philadelphia, PA
07.2016 - Current
- Greeted passengers and provided boarding instructions.
- Utilized PA system to announce departures and changes to landings.
- Collect baggage charges, and accept baggage at the gate.
- Checked for damaged or missing bags at the conclusion of flights.
- Used scanners to track baggage, and on hand in the holding area for passenger pick-up.
- Report any discrepancies found in baggage handling processes to supervisors.
- Responded to customer inquiries about lost or delayed baggage.
- Assisted customers with inquiries regarding baggage and services through phone.
Hair Braider
Self Employed Services
Philadelphia, PA
01.1995 - Current
- Welcomed clients to salon and posed questions to determine hair styling and braiding needs.
- Evaluated clients' hair type and quality to determine feasibility of requested braiding services.
- Educated clients on techniques to maintain and style braids.
- Suggested different braid styles to suit clients' face shape and stature.
- Maintained safe and healthy salon conditions through adherence to organizational and regulatory requirements.
- Created braids such as embellished chignons, crown braids, waterfall twists and milkmaid braids.
Education
Associate of Arts -
Temple University
Philadelphia, PABachelor of Science - Business Management
Philadelphia University
Philadelphia, PASkills
- Customer Service
- Customer communications
- Excellent interpersonal communications
- Customer service analysis
- Customer service mindset
- Excellent customer service
- Airline policies
- Baggage handling
- Cultural awareness
- Customer relations
- Multitasking
- Lost baggage tracing
- Telephone etiquette
- Analytical thinking
- Customer service
Timeline
Customer Service Agent/Baggage Service Agent
Piedmont Airlines/American Airlines
07.2016 - Current
Hair Braider
Self Employed Services
01.1995 - Current
Associate of Arts -
Temple University
Bachelor of Science - Business Management
Philadelphia University
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