Annie Hopkins

• Assist passengers with check-in, ticketing, boarding, and baggage services in a high-traffic airport environment.
• Process delayed, damaged, and missing baggage claims while ensuring timely communication and follow-up.
• Resolve complex passenger concerns with professionalism and empathy.
• Coordinate with ramp, gate, and operations teams to ensure efficient flight departures and arrivals.
• Maintain compliance with airline and airport policies and safety regulations.
• Manage high-stress situations calmly while maintaining service standards.

•Trained front desk associates to maintain consistent, high-quality guest service.
• Managed high call volumes and email inquiries regarding reservations, rates, and services.
• Resolved guest concerns quickly to enhance satisfaction and retention.
• Expedited check-in and check-out processes to ensure seamless guest experiences.
• Collected deposits, processed payments, and handled financial transactions accurately.
• Assisted with scheduling, administrative coordination, and daily workflow management.

• Provided professional guest service during check-in and check-out procedures.
• Addressed and resolved guest concerns while maintaining a calm, solution-oriented approach.
• Managed reservations, processed payments, and maintained accurate guest records.
• Supported administrative tasks including filing, data entry, and documentation.