Summary
Overview
Work History
Education
Skills
Timeline
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Chawntae Williams

Forest Hills,United States

Summary

Results-oriented Client Care Specialist motivated to achieve sales, service and productivity objectives. Enthusiastic about exceeding customer expectations and persistently overcoming objections. Offering 15 years of experience in customer service.

Overview

11
11
years of professional experience

Work History

Client Care Spcialist

Removery LLC
10.2022 - 12.2023
  • Managed consult and treatment appointments for the studio.
  • Responded to client inquiries via phone, email, and chat in a timely and professional manner.
  • Presented new clients with researched information on laser treatments, risk factors, estimated time lengths of process and ways to improve outcomes.

Customer Service Representative

Saatva Mattress Company
10.2020 - 06.2022
  • Generated sales through phone calls and online chats. Managed over 80 phone calls and over 50 chat generated inquiries per shift.
  • Minimized wait times for established and potential customers.
  • Coordinated with other departments regarding deliveries, set-up, repairs and returns.
  • Stayed up to date with company policies, procedures, and promotions

Customer Service Representative

Mitchell's NY
05.2016 - 08.2020
  • Coordinated with numerous 5-star hotels in and around NYC to print and deliver any publication request from all over the world for their guest during their stay.
  • Worked independently and meet projection deadlines on a consistent basis.
  • Created Excel spreadsheets to communicate company needs to other team members effectively.
  • Managed multiple accounts from local and national publications.

Sales Associate / Bra Fitter

Town Shop
01.2013 - 05.2016
  • Consistently meet daily, weekly and monthly sales goals.
  • Contributed to team goals for generated sales of promoted products.
  • Developed rapport with customers which increased client retention.
  • Created and implemented and new way to organize products that improved efficiency in service provided to customers.

Education

High School Diploma -

Forest Hills High School
Forest Hills, NY
06-2001

Skills

  • Microsoft Office
  • Google Meet
  • Zendesk Software
  • Multiple dispatch software Programs
  • Zenoti booking software
  • Microsoft Teams
  • Able to type 35 to 40 wpm

Timeline

Client Care Spcialist

Removery LLC
10.2022 - 12.2023

Customer Service Representative

Saatva Mattress Company
10.2020 - 06.2022

Customer Service Representative

Mitchell's NY
05.2016 - 08.2020

Sales Associate / Bra Fitter

Town Shop
01.2013 - 05.2016

High School Diploma -

Forest Hills High School

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