Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Chay Cross

New York

Summary

Hospitality professional with strong background in customer service and front desk operations, prepared to deliver outstanding guest experiences. Proven ability to manage guest inquiries and reservations effectively. Known for fostering team collaboration and adapting to dynamic environments, ensuring smooth operations and guest satisfaction.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Service Receptionist (Temporary)

Pinnacle Group, Mercedes-Benz Manhattan
Manhattan, NY
09.2024 - 02.2025
  • Answered phone calls and responded promptly to service-related inquiries.
  • Scheduled service appointments via phone, email or MBM chat application
  • Entered accurate customer and vehicle information in dealership management systems.
  • Communicated effectively between customers, service advisories and technicians regarding repair orders

Front Desk Concierge

SAGE USA Edie Windsor Center
New York, NY
02.2024 - 09.2024
  • Screened and directed incoming calls
  • Assisted in planning and preparing events for participants, donors and special occasions.
  • Welcomed and greeted guests, providing a professional first impression
  • Maintained an organized and inviting reception area
  • Registered new participants and conducted tours of the center
  • Managed and entered participants data in STARS database
  • Maintained knowledge of program schedules and locations.

Spa Attendant/Coordinator

Four Seasons New York Downtown
New York, NY
01.2021 - 04.2022
  • Scheduled spa treatments for guests via phone and in person
  • Provided tours and familiarized guests with spa amenities and services
  • Managed guest check-outs, processed payments and scheduled future appointments.
  • Maintained and stocked towels, robes, toiletries, and other spa essentials to ensure a seamless guest experience.
  • Enforced health club policies and safety regulations with professionalism

Community Associate/Coordinator

NYC Department of Education
New York, NY
08.2011 - 04.2021
  • Investigated student behavioral issues and implemented appropriate solutions
  • Maintained up to date records of parent communication
  • Organize high and college tours
  • Supported summer school operations including attendance

Education

Business Essentials Certification - Business

DeVry University
New York, NY
01-2027

High School Diploma -

City College of New York
New York, NY
08-2008

Skills

  • Experienced in luxury hospitality, customer service and education, with a proven ability to create welcoming and professional rapport with diverse audiences Strong communicator with organizational and problem-solving abilities, committed to delivering high quality service and support

Certification

  • Public Speaking Certification- DC27 Union, 2018
  • Cornell University Therapeutic Crisis Intervention Certification, 2015

Timeline

Service Receptionist (Temporary)

Pinnacle Group, Mercedes-Benz Manhattan
09.2024 - 02.2025

Front Desk Concierge

SAGE USA Edie Windsor Center
02.2024 - 09.2024

Spa Attendant/Coordinator

Four Seasons New York Downtown
01.2021 - 04.2022

Community Associate/Coordinator

NYC Department of Education
08.2011 - 04.2021

Business Essentials Certification - Business

DeVry University

High School Diploma -

City College of New York