Chayanne Rivera
Lawrence,MA
Summary
Dynamic Branch Manager with a proven track record at Santander Bank, excelling in branch operations management and customer service. Enhanced customer satisfaction through effective issue resolution and team leadership. Skilled in cash handling and fostering strong client relationships, driving loyalty and repeat business while ensuring operational efficiency.
Overview
18
18
years of professional experience
Work History
Branch Manager
Santander Bank
11.2023 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Complete Branch monthly operations task.
- Help customer achieve their goals.
Branch Operations Manager
Santander Bank
01.2021 - 11.2023
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Trained employees on proper procedures and strategies to improve productivity.
- processing customers transactions.
Bank Teller
Santander Bank
02.2019 - 01.2021
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Store Manager
KFC
03.2016 - 01.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
Assistant Manager
KFC Taco Bell
07.2011 - 04.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Crew Member
KFC Restaurant
08.2007 - 05.2011
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
Cornerstone Christian Correspondence High School
Townsend, GASkills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Cash handling
- Team player
- Friendly
- Multi-tasking
- Able to fluently communicate, speak , read and write in both English and Spanish
- Massachusetts Notary Public
Highlights
Timeline
Branch Manager
Santander Bank
11.2023 - Current
Branch Operations Manager
Santander Bank
01.2021 - 11.2023
Bank Teller
Santander Bank
02.2019 - 01.2021
Store Manager
KFC
03.2016 - 01.2019
Assistant Manager
KFC Taco Bell
07.2011 - 04.2016
Crew Member
KFC Restaurant
08.2007 - 05.2011
High School Diploma -
Cornerstone Christian Correspondence High School