CHAYE MOSES
Maitland,FL
Summary
Dynamic leader and adept problem-solver with proven experience at Stop and Shop Supermarket. Excelled in customer service and cash handling, enhancing customer satisfaction and team performance. Trained new hires, ensuring high service levels and fostering a positive shopping environment. Demonstrated exceptional team leadership and a positive attitude, contributing significantly to loss prevention and customer retention efforts.
Overview
3
3
years of professional experience
Work History
Cashier Team Lead/Self Checkout Cashier
Stop and Shop Supermarket
06.2021 - 07.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
Education
High School Diploma -
William Floyd High School
Mastic, NY06-2023
Skills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Positive attitude
- New hire training
- Loss prevention
Timeline
Cashier Team Lead/Self Checkout Cashier
Stop and Shop Supermarket
06.2021 - 07.2024
High School Diploma -
William Floyd High School
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