Chay Henry Diamond Gathers
Salt Lake City
Summary
Detail-oriented offering over 8 years of customer service experience. Dedicated to thoroughly and accurately resolving customer concerns with forward-thinking and knowledgeable solutions. Adept at mentoring new employees on processes and policies in support of team and business objectives. Critical thinking skills with excellent time management. Dedicated problem-solver adept at remaining calm under pressure.
Overview
11
11
years of professional experience
Work History
Global Cleanliness Tower Agent
Delta
Salt Lake City
05.2025 - Current
- Utilized dispatch software to track vehicle locations and manage assignments.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Received and dispatched calls for emergency services.
Car Salesman
Gathers Imports
Salt Lake City
01.2019 - Current
- Worked with off-site locations to find desired items for customers.
- Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
- Managed sales negotiations and financing options.
- Gave detailed information regarding operation of standard and optional vehicle features.
- Responded to inquiries from potential customers via email and telephone.
Gate Agent
Delta
Salt Lake City
04.2024 - 05.2025
- Resolved customer complaints in an efficient manner while adhering to company policies.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Ramp Agent
Delta
Salt Lake City
11.2021 - 04.2024
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
Barista
Marriott
Salt Lake City
09.2021 - 02.2022
- Provided exceptional customer service to enhance guest experience.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
Cabin Service Agent
Delta
Salt Lake City
07.2021 - 11.2021
- Removed trash from receptacles and seat pockets and replenished aircraft supplies.
- Carried out security checks as required, cleaned tray tables and windows, and rearranged magazines to be presentable.
- Washed, disinfected and restocked lavatories to meet usage demands.
Visual Merchandiser
H&M Hennes & Mauritz
Seattle
08.2015 - 03.2021
- Supervised up to 5 employees on merchandising team.
- Promoted new product releases and limited edition items to drive sales.
- Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
- Created retail displays to highlight particular products and drive sales according to corporate strategy.
- Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
- Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Reservations
Ritz-Carlton
Salt Lake City
04.2018 - 12.2018
- Assisted guests daily, providing exceptional service and effective problem-solving.
- Provided effective and efficient services to guests measured through key performance metrics.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Collaborated with sales department to arrange large group hotel bookings for such special events as destination weddings.
Skills
- Marketing Techniques
- Friendly and outgoing
- Sales Techniques
- Active listener
- Quality assurance controls
- Professional telephone voice
- Data entry
- Goal-oriented
- Market understanding
- Self-motivated
- Detail oriented
- Fast learner
- Time management skills
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Country recognition for my work
- Multiple shoutouts from district team
Timeline
Global Cleanliness Tower Agent
Delta
05.2025 - Current
Gate Agent
Delta
04.2024 - 05.2025
Ramp Agent
Delta
11.2021 - 04.2024
Barista
Marriott
09.2021 - 02.2022
Cabin Service Agent
Delta
07.2021 - 11.2021
Car Salesman
Gathers Imports
01.2019 - Current
Reservations
Ritz-Carlton
04.2018 - 12.2018
Visual Merchandiser
H&M Hennes & Mauritz
08.2015 - 03.2021