Chayla Dupree
Charleston
Summary
Dynamic and results-oriented professional with a proven track record at Hilton Garden Inn, enhancing sales revenue and guest satisfaction through effective communication and strategic sales development. Skilled in multitasking and teamwork, adept at fostering client relationships and streamlining processes for peak efficiency.
Offering collaborative and organized approach, ready to learn and develop in fast-paced sales environment. Brings understanding of customer service principles and familiarity with CRM systems. Ready to use and develop communication and organizational skills in Sales Coordinator role.
Overview
1
1
year of professional experience
Work History
Sales Coordinator
Hilton Garden Inn
09.2024 - Current
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Managed all CNR / LNR bookings and detailed all Rooms Only bookings.
- Managed accounts to retain existing relationships and grow share of business.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
Guest Service Representative
Hilton Garden Inn
10.2023 - Current
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Education
Associate of Science -
Trident Technical College
Charleston, SC06-2026
Skills
- Guest communication and accommodations
- Goals and performance
- Flexible schedule
- Sales reporting and strategy development
- Workflow coordination
- Multitasking Abilities
- Teamwork and collaboration
- Goal-oriented mindset
Timeline
Sales Coordinator
Hilton Garden Inn
09.2024 - Current
Guest Service Representative
Hilton Garden Inn
10.2023 - Current
Associate of Science -
Trident Technical College
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