Chayla Nameth
Looking Glass Community Services
Eugene,OR
1
Certification
12
years of professional experience
Compassionate Peer Counselor experienced in crisis intervention, motivational interviewing, and empathy development. Achieved enhanced client outcomes through effective community outreach and collaboration with multidisciplinary teams. Focused on fostering resilience among clients by developing personalized action plans, facilitating group discussions, and promoting mental health advocacy.
Work History
Peer Counselor
2 Years 5 Months- Provided emotional support and guidance to peers facing mental health challenges.
- Facilitated group discussions to promote healthy coping strategies and resilience.
- Collaborated with multidisciplinary teams to enhance service delivery and client outcomes.
- Developed personalized action plans to assist individuals in achieving personal goals.
- Conducted workshops on life skills, stress management, and self-advocacy techniques.
- Mentored junior counselors, fostering a supportive learning environment and skill development.
- Analyzed client feedback to improve program effectiveness and participant satisfaction.
- Led community outreach initiatives to raise awareness of mental health resources available through services.
- Coordinated with external agencies to develop collaborative approaches to best serve our shared clientele.
- Developed strong rapport with clients, fostering a trusting environment for open communication and mental health support.
- Ensured confidentiality and privacy by adhering to all ethical guidelines and legal requirements within the counseling profession.
- Integrated a strengths-based approach into my practice, promoting an increased sense of self-efficacy and resilience in clients.
- Advocated for client needs within the community, connecting them to relevant resources and services for additional support.
- Established boundaries with clients while maintaining empathy and understanding throughout the therapeutic process.
Drop in Staff
10 Months- Trained new staff on customer service protocols and daily procedures.
- Assisted in organizing promotional events that increased customer engagement.
- Implemented feedback systems to improve team communication and collaboration.
- Streamlined inventory management processes to enhance operational efficiency.
Shelter Staff
1 Year- Coordinated intake processes for new residents, maintaining accurate records and confidentiality.
- Monitored facility safety protocols, ensuring compliance with health and safety regulations.
- Facilitated group activities, promoting community engagement among shelter residents.
- Supported daily operations by assisting residents with personal needs and ensuring a welcoming environment.
- Provided crisis intervention support to residents, addressing immediate needs and concerns effectively.
- Developed resource lists for residents, connecting them with local services and opportunities.
- Monitored facility security, implementing preventive measures to maintain a secure environment for all occupants.
Retail Sales Associate
6 Months- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Operated point-of-sale system efficiently, processing transactions accurately and swiftly.
- Maintained organized sales floor, ensuring product displays were visually appealing and accessible.
- Collaborated with team members to achieve sales goals and improve store performance.
Night Shift Manager
7 Months- Supervised nightly operations, ensuring efficient workflow and adherence to safety protocols.
- Trained and mentored staff on best practices and operational procedures.
- Implemented process improvements that enhanced team productivity and reduced error rates.
- Assisted in inventory management, maintaining accurate stock levels for nightly demands.
- Enforced compliance with health and safety regulations to maintain workplace standards.
- Ran nightly reports closing out various accounts and detailing daily activities.
Customer Service Representative
1 Year 8 Months- Assisted customers with order placements, modifications, and cancellations in a timely manner.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Utilized CRM software to track interactions and enhance customer satisfaction levels.
- Collaborated with team members to streamline processes and improve service response times.
- Handled escalated issues professionally, maintaining a calm and solution-focused demeanor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma
Skills
Substance abuse counseling
Suicide prevention
Emotional resilience
Crisis support
Safety planning
Crisis response
Relapse prevention
Motivational interviewing
Peer support
Recovery support services
Peer mediation
Behavioral assessment
Anger management
Empathy development
Boundary setting
Life skills development
Motivational techniques
Counseling
Community resources
Academic support
Trauma-informed care
Treatment documentation
Clinical documentation
Reporting skills
Communication skills
Attention to detail
Time management
Problem-solving
Problem-solving abilities
Teamwork and collaboration
Self-awareness
Critical thinking
Professionalism
Active learning
Communication strategies
Nutritional counseling
Family dynamics
Crisis intervention
Documentation and reporting
Certification
CRM certification
PSS certification
CPR certified
Timeline
Drop in Staff
Looking Glass
04.2024 - 02.2025Read More
Peer Counselor
Looking Glass Community Services
02.2024 - CurrentRead More
Shelter Staff
St Vincent De Paul Society
04.2023 - 04.2024Read More
Retail Sales Associate
St Vincent De Paul Society
03.2023 - 09.2023Read More
Night Shift Manager
Terpening Terrace
09.2016 - 04.2017Read More
Customer Service Representative
Venture Data
01.2015 - 09.2016Read More
Lane Community College
High School Diploma
Read More