Marc Caver
Rosedale,MD
Summary
Compassionate Peer Counselor with expertise in crisis intervention, empathy development, and personalized action plans. Committed to fostering supportive environments and enhancing client outcomes through collaboration and effective communication.
Overview
19
19
years of professional experience
Work History
Peer Counselor
People Encouraging People
Baltimore, MD
04.2022 - 03.2025
- Provided emotional support and guidance to individuals navigating mental health challenges.
- Facilitated peer support groups, fostering open communication and community connection.
- Developed personalized action plans to promote client well-being and resilience.
- Implemented feedback mechanisms to enhance service delivery and participant satisfaction.
- Collaborated with multidisciplinary teams to coordinate holistic care for clients.
- Advocated for client needs within various community resources and services.
- Monitored progress of clients, adjusting strategies to ensure ongoing support and success.
- Established boundaries with clients while maintaining empathy and understanding throughout the therapeutic process.
- Monitored client progress, adjusting counseling techniques as needed to optimize outcomes.
Resource Counselor
ABA Health Systems
Baltimore, MD
08.2021 - 03.2022
- Facilitated resource allocation for clients, ensuring optimal support and service delivery.
- Developed individualized treatment plans in collaboration with multidisciplinary teams.
- Implemented best practices for client engagement, enhancing overall satisfaction and outcomes.
- Mentored new staff on therapeutic techniques and client management strategies.
- Evaluated program effectiveness through regular assessments and feedback collection.
- Streamlined communication processes between clients, families, and healthcare providers.
- Led workshops on behavioral strategies to educate families and enhance client care.
- Established a positive learning environment for fellow team members through mentoring and coaching initiatives.
- Provided crisis intervention services when necessary, de-escalating situations and connecting clients with appropriate resources.
Customer Service Security
VSP Baltimore, MD
Baltimore, MD
07.2021 - 10.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
Account Manager
Bank of America, Customer Service Contact Centers
Hunt Valley, MD
07.2008 - 12.2015
- Managed client accounts, ensuring satisfaction through timely response and resolution of inquiries.
- Developed and implemented strategies to enhance customer service efficiency and effectiveness.
- Collaborated with cross-functional teams to deliver tailored financial solutions for clients.
- Analyzed client feedback to identify trends and drive continuous improvement initiatives.
Case Manager/Homeless Shelter Director
Prisoners Aide Association of MD
Baltimore, MD
05.2006 - 07.2008
- Assessed client needs and developed individualized service plans to promote successful reintegration.
- Coordinated multidisciplinary team meetings to evaluate progress and adjust intervention strategies.
- Monitored compliance with parole conditions, providing support and resources for behavioral change.
- Facilitated communication between clients and service providers to ensure access to essential resources.
- Advocated for clients' rights, ensuring they receive appropriate legal representation and support services.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Education
High School Diploma -
BOYS High School
Brooklyn, NYNo Degree - Business Administration
Morgan State University
Baltimore, MDSkills
- Grief support
- Self-awareness
- Relapse prevention
- Motivational interviewing
- Boundary setting
- Empathy development
- Anger management
- Family dynamics
- Peer mediation
- Substance abuse counseling
- Sexual assault support
- Domestic violence support
- Behavioral modification
- Skill development
- Life skills development
- Counseling
- Academic support
- Prescription management
- Treatment documentation
- Recovery skills modeling
- Recovery support services
- Peer support
- Crisis support
- Teamwork and collaboration
- Problem-solving
- Time management
- Problem-solving abilities
Timeline
Peer Counselor
People Encouraging People
04.2022 - 03.2025
Resource Counselor
ABA Health Systems
08.2021 - 03.2022
Customer Service Security
VSP Baltimore, MD
07.2021 - 10.2021
Account Manager
Bank of America, Customer Service Contact Centers
07.2008 - 12.2015
Case Manager/Homeless Shelter Director
Prisoners Aide Association of MD
05.2006 - 07.2008
High School Diploma -
BOYS High School
No Degree - Business Administration
Morgan State University