Chayleen Moon
Americas Best Contacts And Eyeclasses
PORTLAND,OR
13
years of professional experience
Results-driven Manager experienced in enhancing service delivery and team collaboration. Achieved improved customer satisfaction and team performance through effective staff training and strategic thinking. Focused on supporting organizational goals and driving continuous improvement.
Work History
Manager
1 Year 10 Months- Supervised day-to-day operations to meet performance, quality and service expectations.
- Supported daily operations by managing staff schedules and ensuring optimal workflow.
- Coordinated staff meetings to discuss performance goals and foster a collaborative environment.
- Assisted in training new employees on customer service protocols and product knowledge.
- Provided exceptional customer service, resolving issues efficiently and maintaining satisfaction levels.
- Enhanced inventory management processes to improve accuracy and reduce discrepancies.
- Collaborated with team members to implement promotional strategies that increased sales performance.
- Analyzed sales data to identify trends, contributing insights for strategic decision-making.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Led team to enhance customer service and optimize patient experience in eye care services.
- Implemented training programs for staff, improving product knowledge and sales techniques.
Care Manager
9 Years 8 Months- Developed comprehensive care plans to address individual client needs and enhance service delivery.
- Coordinated multidisciplinary team meetings to ensure holistic support for clients' well-being.
- Evaluated client progress through regular assessments, adjusting care strategies as necessary.
- Mentored junior staff on best practices in case management and client engagement techniques.
- Implemented quality improvement initiatives that enhanced service efficiency and client satisfaction.
Education
GED
Skills
Cash management
Staff management
Staff training and development
Sales strategies
Customer relations
Task assignment
Conflict resolution
Team leadership
Problem-solving
Strategic thinking
Sales techniques
Documentation and reporting
Task delegation
Goal setting
Adaptability and flexibility
Performance metrics tracking
Money handling
Accomplishments
- Achieved quick promotions by completing goals with accuracy and efficiency.
- Supervised team of 14 staff members.
- Achieved optimal sales through effectively and continuously coaching staff.
Timeline
Manager
Americas Best Contacts And Eyeclasses
2024.10 - CurrentRead More
Care Manager
Pegasus Social Services
2014.02 - 2023.10Read More
Portland Community College
GED
Read More