Chaymaa Benslimane
St. Cloud
Summary
Goal-oriented professional with a background in leading customer service teams. Bring experience managing escalated customer issues, training new hires, and implementing process improvements to enhance productivity. Strengths include strong communication skills, conflict resolution expertise, and adaptability to fast-paced environments. In previous roles, have consistently improved team performance through innovative strategies and motivational leadership.
Overview
10
10
years of professional experience
Work History
Compliance speech analyst(Sales and Marketing)
Holiday Inn Club Vacations
Orlando
12.2021 - Current
- Analyzed data trends to support decision-making processes.
- Assisted in preparing reports for management review meetings.
- Collaborated with team members on project development initiatives.
- Implemented strategies for automating organizational processes.
- Analyzed large datasets with statistical methods and software programs.
Mortgage And Maintenance Financial Representative
Holiday Inn Club Vacations
Orlando
12.2019 - 12.2021
- Provided financial guidance to clients on investment options and retirement planning.
- Managed client accounts to ensure compliance with regulatory standards and policies.
- Developed tailored financial plans based on individual client needs and goals.
- Collaborated with team members to enhance service delivery and client satisfaction.
Customer Service Representative
Waldorf Astoria
Orlando
01.2016 - 11.2019
- Assisted customers with inquiries and provided product information.
- Resolved complaints by identifying issues and offering effective solutions.
- Managed customer accounts using CRM software for tracking interactions.
- Processed orders and returns efficiently to ensure customer satisfaction.
Education
Bachelor of Science - Tourism And Hospitality Management
University of Central Florida
Orlando, FL08-2018
Skills
- Data analysis
- Statistical software
- Report preparation
- Process automation
- Project management
- Client account management
Languages
Arabic
Native/ Bilingual
French
Native/ Bilingual
Spanish
Elementary
Timeline
Compliance speech analyst(Sales and Marketing)
Holiday Inn Club Vacations
12.2021 - Current
Mortgage And Maintenance Financial Representative
Holiday Inn Club Vacations
12.2019 - 12.2021
Customer Service Representative
Waldorf Astoria
01.2016 - 11.2019
Bachelor of Science - Tourism And Hospitality Management
University of Central Florida