Chaymaa Benslimane Qasbaoui
St. Cloud,FL
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
7
7
years of professional experience
Work History
Compliance Speech Analyst (sales and Marketing)
Holiday Inn Club Vacations Inc
12.2021 - Current
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Identified trends and patterns in large datasets, leading to actionable insights for business growth.
- Developed new analytical models that improved forecasting accuracy and reduced risk exposure.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Optimized resource allocation by conducting thorough cost-benefit analyses on potential investments.
- Reduced operational costs with thorough analysis of vendor performance metrics and contract negotiations.
Mortgage and Maintenance Debt Collector
Holiday Inn Club Vacations Inc
12.2019 - 12.2021
- Improved debt recovery rates by implementing effective negotiation strategies and maintaining professionalism in challenging situations.
- Enhanced client relationships by providing regular updates on account status and diligently adhering to communication guidelines.
- Reduced delinquency rates with consistent follow-up calls and persuasive communication techniques.
- Streamlined collection processes, optimizing efficiency through automation and prioritization of high-risk accounts.
Customer Service and Reservations Representative
Hilton
01.2018 - 11.2019
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Enhanced company reputation by providing exceptional customer service and support.
- Contributed to team sales goals by upselling products and services to customers.
- Streamlined internal processes for improved efficiency, reducing overall costs for the organization.
Education
Bachelor of Science - Hospitality Administration And Management
University of Central Florida
Orlando, FL08.2018
Skills
- Documentation and Reporting
- System Analysis
- Process Enhancement
- Workflow Analysisv
Languages
Arabic
Native or Bilingual
French
Native or Bilingual
Additional Information
Proficiency in Softwares (Call miner, Cresta, MySQL)
Proficiency in timeshare softwares (Daybreak, TSW, Salesforce)
Timeline
Compliance Speech Analyst (sales and Marketing)
Holiday Inn Club Vacations Inc
12.2021 - Current
Mortgage and Maintenance Debt Collector
Holiday Inn Club Vacations Inc
12.2019 - 12.2021
Customer Service and Reservations Representative
Hilton
01.2018 - 11.2019
Bachelor of Science - Hospitality Administration And Management
University of Central Florida