Ariel Johnson
Florida Kidney Physicians
Dade City,FL
1
Certification
15
years of professional experience
Dedicated office support specialist known for exceptional time management and critical thinking skills. Experienced in optimizing office operations and enhancing customer relations to drive overall service quality.
Work History
Administrative Assistant/Office Support Assistant
3 Years 7 Months- Coordinated communication between medical staff and patients, enhancing service delivery and satisfaction.
- Maintained accurate patient records using electronic health record systems, supporting compliance and data integrity.
- Managed scheduling for patient appointments, ensuring efficient use of time and resources.
- Assisted in billing and coding processes, improving accuracy of insurance claims submissions.
- Check in patients
- Sending and receiving medical records
- Scheduling appointments
- Ordering clinical supplies
Administrative Assistant
1 Year 9 Months- Coordinated patient intake processes, ensuring accurate documentation and compliance with privacy regulations.
- Managed appointment scheduling and maintained calendars for multiple psychologists to optimize patient flow.
- Streamlined office operations by implementing electronic filing systems, enhancing document retrieval efficiency.
- Trained new administrative staff on office protocols and software applications to ensure smooth onboarding.
- Handling scheduling for multiple physicians
- Compiled medical records for medical examiners and court subpoenas
- Handle incoming calls and patient emails for prescription refills
- Submitted prior authorizations for insurance carriers
Home Health Aide
2 Years 4 Months- Monitored vital signs and reported changes to healthcare team, enhancing patient care quality.
- Administered medications and managed health supplies, maintaining compliance with care plans.
- Collaborated with multidisciplinary teams to develop personalized care strategies for clients.
- Assisted clients with daily living activities, ensuring comfort and safety in home environments.
Customer Service Representative
1 Year 1 Month- Provided product information and troubleshooting support to enhance customer satisfaction.
- Resolved customer inquiries efficiently via multiple communication channels.
- Managed escalated issues, ensuring timely resolution and follow-up with customers.
- Documented interactions in CRM system to maintain accurate customer records.
- Assisted customers with prescription order refills
- Processing claims for insurance carriers
Education
High School Diploma
Skills
Office administration
Data entry
Office software use
Computer skills
Electronic health records
Time management
Client relations
Customer service
Certification
Home Health Aide
Timeline
Administrative Assistant/Office Support Assistant
Florida Kidney Physicians
01.2023 - CurrentRead More
Administrative Assistant
Solace Behavioral Health Psychology Office
03.2021 - 12.2022Read More
Home Health Aide
Cares Home Healthcare
10.2018 - 02.2021Read More
Customer Service Representative
Connextions
10.2011 - 11.2012Read More
Ocoee High School
High School Diploma
Read More