Sarah Fears

• Coordinated office communications and schedules to enhance operational efficiency.
• Managed document processing and filing systems for improved information retrieval.
• Assisted in preparation of reports, ensuring accuracy and adherence to deadlines.
• Facilitated meetings by organizing agendas and taking minutes for record-keeping.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
• Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
• Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
• Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
• Managed filing system, entered data and completed other clerical tasks.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
• Performed research to collect and record industry data.

• Collaborated with mental health professionals to manage inmates' psychological needs effectively.
• Developed and implemented programs aimed at rehabilitating inmates through educational workshops and skill-building activities.
• Evaluated inmate behavior patterns to identify potential issues, implementing preventative measures as necessary.
• Searched cells of inmates to identify and confiscate contraband and other prohibited items.
• Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
• Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
• Tracked inmates through head counts, visitor logs, and scheduled activities.
• Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
• Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
• Enhanced facility security by conducting regular inspections and addressing potential risks.
• Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
• Interviewed inmates to obtain information and assess needs.
• Enhanced staff training programs, leading to improved operational standards.
• Bolstered team morale and cooperation through effective leadership and communication.
• Oversaw visitation sessions, maintaining order and ensuring safety of all parties involved.
• Conducted security checks of inmates and living areas.
• Supervised inmates during meals, recreation and other activities.
• Investigated and responded to incidents of inmate misconduct.
• Trained new recruits on policies, procedures, and best practices for maintaining security within the institution.
• Monitored inmate activities to ensure safety and compliance with institutional rules.
• Conducted regular safety inspections of facilities and equipment to maintain operational integrity.
• Documented incidents accurately in daily logs, facilitating effective communication among staff members.
• Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
• Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
• Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
• Escorted inmates to and from cells, court, hospitals, and medical appointments.
• Conducted routine and emergency head counts.
• Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
• Prepared, processed and maintained forms, reports, logs, records, and activity journals.
• Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
• Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
• Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
• Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
• Monitored surveillance equipment to detect and prevent unauthorized activities.
• Improved compliance with state and federal regulations by updating and enforcing facility policies.
• Maintained detailed records of inmate behavior and activity, contributing to facility security.
• Enforced rules and regulations to maintain order among inmates.
• Prepared reports to document incidents and violations.
• Made rounds at specified intervals and conducted head counts and roll calls.
• Documented inmate behavior and activities in logbooks.
• Received and inspected mail, property, and funds from visitors on behalf of designated inmates.

• Greeted and checked in guests, ensuring a warm welcome and seamless arrival experience.
• Managed reservations and cancellations through hotel management system to optimize occupancy rates.
• Assisted guests with inquiries, providing information about local attractions and hotel amenities.
• Handled guest complaints professionally, resolving issues to enhance overall satisfaction.
• Processed payments accurately while maintaining confidentiality of customer information.
• Monitored lobby area for safety and security, addressing any concerns promptly.
• Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
• Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
• Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
• Provided exceptional customer service for a positive guest experience, resulting in repeat business.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Answered multi-line phone system and enthusiastically greeted callers.
• Kept accounts in balance and ran daily reports to verify totals.
• Processed guest check-ins and check-outs efficiently during overnight shifts.
• Balanced daily financial reports to ensure accuracy in revenue tracking.
• Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
• Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
• Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
• Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
• Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
• Generated and printed daily financial reports to track hotel performance.
• Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
• Conducted nightly audits to ensure financial accuracy, promoting transparency and trust.
• Updated guest accounts and processed payments accurately, safeguarding financial integrity.
• Trained new night auditors in audit procedures and customer service practices, enhancing team capability.
• Compiled and presented detailed reports on nightly revenue, aiding in financial planning and analysis.

• Monitored inmate activities to ensure safety and compliance with institutional rules.
• Conducted regular safety inspections of facilities and equipment to maintain operational integrity.
• Responded to emergency situations swiftly, employing de-escalation techniques and crisis intervention strategies.
• Documented incidents accurately in daily logs, facilitating effective communication among staff members.
• Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
• Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
• Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
• Escorted inmates to and from cells, court, hospitals, and medical appointments.
• Conducted routine and emergency head counts.
• Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
• Prepared, processed and maintained forms, reports, logs, records, and activity journals.
• Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
• Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
• Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
• Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
• Completed intake paperwork, fingerprints, and searches.
• Received and accounted for personal possessions and determined inmate work assignments.
• Monitored surveillance equipment to detect and prevent unauthorized activities.
• Improved compliance with state and federal regulations by updating and enforcing facility policies.
• Maintained detailed records of inmate behavior and activity, contributing to facility security.
• Contributed to policy development, ensuring alignment with best practices in corrections management.
• Enforced rules and regulations to maintain order among inmates.
• Prepared reports to document incidents and violations.
• Made rounds at specified intervals and conducted head counts and roll calls.
• Documented inmate behavior and activities in logbooks.
• Received and inspected mail, property, and funds from visitors on behalf of designated inmates.

Honors English, Algebra, Computer Administration, Life Management, Law, Administrative Accounting, Bookkeeping

• 3.4 GPA
• Ranked in Top 25% of class

General GED preperation