Chayna Lorenzo
Las Vegas
Summary
Experienced manager in customer service and retail looking to obtain a part-time position. I am eager to learn and accept new challenges as I strive to provide superior service to customers while maintaining drive and focus on meeting business goals.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Stocking Team Lead
Walmart
Las Vegas
09.2020 - Current
- Create and lead team in daily operations to ensure efficient workflow.
- Monitored employee performance and provided constructive feedback.
- Trained and mentored new associates on store procedures.
General Manager
McDonald's McOpCo
Las Vegas
08.2018 - 03.2020
- Drive District Pillar Initiative within assigned store
- Accountable for sales growth and profitability
- Lead management team to be aligned with restaurant goals, with the customer in mind
Department Manager 3
McDonald's McOpCo
10.2016 - 08.2018
- Direct support of General Manager. Manages store in absence of GM
- Continuous training and learning to strengthen business acumen in preparation of General Manager position
- Lead team to provide excellent customer service
Education
General Studies - Business, Accounting
College of Southern Nevada
Las Vegas, NV 09.2005 - 05.2007
Skills
- Inventory management
- Customer Service
- Leadership
- Teamwork
- Time Management
- Adaptable
- Strong Work Ethic
- Reliable
- Strategic Thinking
Timeline
Stocking Team Lead
Walmart
09.2020 - Current
General Manager
McDonald's McOpCo
08.2018 - 03.2020
Department Manager 3
McDonald's McOpCo
10.2016 - 08.2018
General Studies - Business, Accounting
College of Southern Nevada
09.2005 - 05.2007