Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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Chayse Enriquez

Thornton,CO

Summary

Adaptable Operations Manager with a strong background in supervising staff, maintaining facility equipment, and managing inventory. Skilled in training new hires, resolving customer issues, and facilitating interdepartmental communication. Knowledgeable in handling sensitive information and conducting data analysis to improve operational efficiency.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Operations Manager

Guess Inc
08.2020 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Facilitated smooth collaboration between departments through clear communication channels.

Team Member

Chuze
04.2023 - 06.2024
  • Assisted customers in setting up and updating club memberships
  • Answered phones and directed phone calls to the appropriate party
  • Cleaned and maintained gym floors and lobbies
  • Attended continuous training to progress in my role and stay up to date on all company policies and procedures

Registered Behavioral Therapist

Trumpet Behavioral Health
04.2021 - 04.2022
  • Completed one-on-one counseling sessions with clients diagnosed with Autism Spectrum Disorder and/or other mental disorders.
  • Performed ongoing data collection and analysis to measure the effectiveness of implemented interventions, making necessary adjustments as needed.
  • Documented patient information through analyzing data, interview notes, and test results and identified nature of clients' problems.
  • Prepared reports to summarize clients' mental health status and treatment progress.
  • Assisted in training new Registered Behavioral Therapists on company policies, procedures, and therapeutic approaches.
  • Handled sensitive information confidentially according to HIPAA guidelines while maintaining client files accurately up to date.
  • Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
  • Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.

Server

Lepeep
09.2019 - 03.2020
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Team Leader

Boondocks Food & Fun
08.2017 - 09.2019
  • Helped customers complete purchases, locate different areas of the center, and contact staff in other departments
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Cleaned and maintained lobbies, offices and other common areas.
  • Prepared and served food to guests
  • Delegated tasks to team members to meet all goals and deadlines from upper management.

Education

Bachelor of Science - Psychology

Metropolitan State University of Denver
Denver, CO
12-2022

Skills

  • Proficient in Microsoft Excel, Word, Teams and Outlook
  • Able to speak Spanish at a beginners level
  • Problem-Solving
  • Data entry and record keeping
  • Oral and written communication
  • Time management
  • Attention to detail
  • Management
  • Customer service

Certification

CITI Program certified- 2022

Timeline

Team Member

Chuze
04.2023 - 06.2024

Registered Behavioral Therapist

Trumpet Behavioral Health
04.2021 - 04.2022

Operations Manager

Guess Inc
08.2020 - Current

Server

Lepeep
09.2019 - 03.2020

Team Leader

Boondocks Food & Fun
08.2017 - 09.2019

Bachelor of Science - Psychology

Metropolitan State University of Denver

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Chayse Enriquez