Chaz Bridges
Columbus,OH
Summary
A leader in Customer Service with valuable experience. A consistent team player, with a "count on me" attitude. With top notch communication, and listening skills I demonstrate the ability to connect to the customer or client on the other end of the call.
Overview
12
12
years of professional experience
Work History
Customer Service Remediation Representative
Epiq/Dawson Staffing
Columbus, OH
04.2023 - 12.2024
- Wells Fargo product remediation.
- Check re-issue for personal, and small business accounts.
- Ability to recognize call dispositions, and call types.
- Accurate, and detailed inquiries, escalations, and VSP.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Verbatim Hearing Reporter
Teleperformance USA
Columbus, OH
08.2017 - 05.2023
- Received Inbound Calls
- TTYL for hearing impaired.
- Created rough drafts of transcripts in real time using shorthand methods during trial proceedings.
- Ensured and maintained compliance with applicable regulations governing verbatim hearing reporting services.
- Clarified inaudible statements during phone calls to maintain accuracy.
- Reviewed transcripts for accuracy prior to submission to customers.
- Familiar with spreadsheets such as Microsoft Word, Excel, and PowerPoint.
Customer Retention Specialist
Triligent International
Columbus, OH
01.2013 - 05.2023
- Inbound/Outbound calls.
- Upsell for numerous third party products.
- Collections on accounts receivable.
- Developed strategies to increase customer loyalty and satisfaction.
- Maintained records of all customer interactions and transactions in CRM system.
Education
92A Logistic Specialist - Logistics And Materials Management
Army Logistics University
Fort Lee, VA02-2005
Skills
- Communication Skills
- Customer Service
- Phone Etiquette
- Microsoft Office, Word, PowerPoint, Excel
- Time Management
Timeline
Customer Service Remediation Representative
Epiq/Dawson Staffing
04.2023 - 12.2024
Verbatim Hearing Reporter
Teleperformance USA
08.2017 - 05.2023
Customer Retention Specialist
Triligent International
01.2013 - 05.2023
92A Logistic Specialist - Logistics And Materials Management
Army Logistics University