- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Participating in cultural exchange programs and homestays
- DIY and Home Improvement
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Volunteer Travel
- Enjoy hobbies that combine physical activity with outdoor exploration
- Food Tourism
- Fundraising Events
- Volunteering at local animal shelters and rescue organizations
- I participate in a variety of outdoor recreational activities
Chaz D. Harris
Brookhaven
Summary
A highly motivated individual with 6 plus years of experience with customer service and business coordination, seeking full-time employment. Results-driven Manager in pursuit of a Bachelor’s degree in Criminal Justice (Minoring in Business Administration) with a strong foundation in customer service, operations, and team leadership. Skilled in managing car operations, resolving client concerns, and ensuring compliance with company policies and procedures. Demonstrates excellent problem-solving abilities and a commitment to efficiency and client satisfaction.
Overview
6
6
years of professional experience
Work History
Delivery Driver (Box Truck/ Cargo Van)
DHL Global Logistics
Atlanta, GA
10.2022 - 05.2023
- Deliver packages to customers along a set route, ensuring each package is delivered accurately and on time.
- Drive a DHL delivery vehicle, ensuring compliance with all road safety and company guidelines.
- Provide friendly and professional service when interacting with customers.
- Load and unload your vehicle, handling packages carefully to avoid damage.
- Efficiently plan your route to maximize delivery efficiency.
- Maintain accurate records of deliveries, including any issues encountered.
- Managed package tracking system to maintain accurate delivery records.
- Communicated effectively with customers to address inquiries and resolve issues.
- Operated delivery vehicle while adhering to safety regulations and company policies.
- Navigated routes efficiently to ensure timely delivery of packages.
- Conducted pre-trip inspections to ensure vehicle readiness and compliance standards.
- Assisted in optimizing delivery schedules for improved efficiency and customer satisfaction.
- Trained new drivers on best practices for safe and effective deliveries.
- Implemented process improvements that enhanced operational workflows and reduced delays.
- Delivered packages to customer doorsteps and business offices.
Rental Coordinator Secretary
Mann Rental Car Private Rental Company
New York/ New Jersey
10.2025 - Current
- Customer & Reservation Management
- Answer incoming calls, texts, and emails professionally and promptly.
- Process rental inquiries, confirm reservations, and update bookings in the rental system.
- Verify entry requirements (driver’s license, insurance, documents) before approving rentals.
- Assist customers with rental extensions, returns, and cancellations.
- Provide excellent customer service by addressing questions, concerns, and escalations.
- Process rental payments, deposits, and refunds securely.
- Monitor overdue payments and contact customers to arrange settlement.
- Follow up on declined cards or failed transactions.
- Maintain daily payment logs for accuracy and accountability.
- Fleet & Scheduling Support
- Coordinate with drivers/porters for vehicle deliveries, pickups, and returns.
- Track vehicle availability and update the fleet calendar in real time.
- Report maintenance or damage issues to management promptly.
- Ensure mileage, fuel, and rental condition reports are properly documented.
- Administrative Support
- Prepare rental agreements and ensure digital signatures are collected.
- Organize rental documents, receipts, and proof of insurance in company folders.
- Maintain customer files and joint venture partner records.
- Assist with insurance claims, toll disputes, and violation tracking as needed.
- Toll Management (Project Ownership)
- Receive and organize all toll violation notices from E-ZPass NJ, NY, and other agencies.
- Track tolls by vehicle and rental period to assign liability to the correct customer.
- Input toll charges into the rental system and invoice customers promptly.
- Follow up with renters on unpaid toll balances and escalate to collections if necessary.
- Maintain a toll ledger for joint venture partners showing charges, payments, and disputes.
- Work with management to improve toll-tracking processes and implement toll-management software.
- Communication & Marketing Support
- Send reminders and follow-ups (e.g., rental confirmations, return notices).
- Draft simple email updates for customers and joint venture partners.
- Monitor and respond to social media messages through Facebook Business Suite and Instagram.
- Assist with light marketing tasks such as posting availability updates or promotions.
- Reporting & Accountability
- Provide daily check-ins to management summarizing rentals, payments, and pending issues.
- Track KPIs (vehicle utilization, customer satisfaction, overdue payments).
- Flag urgent matters (insurance lapses, escalated complaints, missing documents).
- Support management in preparing partner payout reports.
Manager Associate II HLE
Hertz Car Rental HLE
Atlanta, GA
01.2025 - 10.2025
- Train new hires on proper operating procedures and customer service techniques.
- Actively participate in community outreach initiatives to promote the Hertz brand.
- Provide excellent customer service by responding to inquiries, resolving complaints, and ensuring customer satisfaction.
- Manage staff scheduling and payroll processing for hourly employees.
- Participate in weekly meetings with senior management to review performance metrics and discuss strategies for growth.
- Monitor fleet utilization and ensure that vehicles are properly maintained and serviced according to established guidelines.
- Develop, monitor, modify and assure compliance with the annual business plan to ensure profitability of the business unit.
- Direct and organize all reservations and pick-ups, develop relationships with existing vendors such as Lyft, Uber, and Pep-boys
- Handle or assist in the resolution of customer service issues
- Ensure a high level of customer service is maintained at or above the area goals
- Assist the branch in any way necessary secondary to the Manager Associate.
- Learning about customer service, sales and operations.
- Analyze data to identify trends and opportunities for improvement.
- Assist with daily operational tasks such as vehicle check-in/check-out, customer service, cash handling, and inventory management.
Manager Associate I HLE
Hertz Car Rental HLE
Atlanta, GA
10.2023 - 01.2024
- Monitor fleet utilization and ensure that vehicles are properly maintained and serviced according to established guidelines.
- Develop, monitor, modify and assure compliance with the annual business plan to ensure profitability of the business unit.
- Direct and organize all reservations and pick-ups, develop relationships with existing vendors such as Lyft, Uber, and Pep-boys
- Handle or assist in the resolution of customer service issues
- Ensure a high level of customer service is maintained at or above the area goals
- Assist the branch in any way necessary secondary to the Manager Associate.
- Learning about customer service, sales and operations.
- Analyze data to identify trends and opportunities for improvement.
Manager Trainee HLE
Hertz Car Rental HLE
Atlanta, GA
06.2023 - 10.2023
- Develop, monitor, modify and assure compliance with the annual business plan to ensure profitability of the business unit.
- Direct and organize all reservations and pick-ups, develop relationships with existing vendors such as Lyft, Uber, and Pep-boys
- Handle or assist in the resolution of customer service issues
- Ensure a high level of customer service is maintained at or above the area goals
- Assist the branch in any way necessary secondary to the Manager Associate.
- Develop an understanding of the company’s policies and procedures, as well as local laws and regulations related to rental car operations
Floor Coordinator/ Area Supervision
Hertz Car Rental
Atlanta, GA
11.2022 - 02.2023
- Responded to rental inquiries, assess problems and issues within the third floor area.
- Assisted to resolve car selection issues after payment process.
- Collaborated with different department personnel to help with tasks that were beyond my permissions or abilities.
- Engaged in ServiceNow transports between different holding locations.
- Presidential fleet transportation.
- Managed time, location, and pickup of different vehicles throughout the shift.
- Exemplified excellent customer service to every customer and Hertz member.
Special Operations (Supervisor)
MLS Transportation (Hertz)
Atlanta, GA
08.2021 - 11.2022
- Transports vehicles from Hertz Local Edition offices to various locations.
- Will pick-up and drop-off customers as required.
- Learned and performed the different vehicle mechanisms and car functions.
- Maintain courteous and professional behaviour & appearance.
- Perform team based tasks as a lead vehicle operator.
Transporting Operations
MLS Transportation (Hertz)
Atlanta, GA
01.2021 - 08.2021
- Transports vehicles from Hertz Local Edition offices to various locations.
- Must interface with vendors such as body shops, dealerships, and insurance agents.
- Follow all company safety policies and procedures and protect company assets.
Transporting Operations
Enterprise Holdings
Savannah, GA
12.2019 - 12.2020
- Transported any and all size vehicles to various different locations in and out of state.
- Deliver customers and vehicles to appropriate destinations in a safe and courteous manner.
- Ride with or follow another driver to drop off vehicle(s) or pick up multiple vehicles.
- Organise travel routes and ensure vehicle paperwork is accurate and timely.
- May need to communicate via 2-way radio or cellular phone.
- May be asked to clean vehicles.
Education
Bachelors - Criminal Justice, Business Administration
Savannah State University
Savannah, GA05-2024
Skills
- Social Statistics
- Network Planning & Design
- Social Research methods
- Flexibility
- Microsoft office 360
- Theories of Criminal Behavior
- Excel Course Credits
- Teamwork
Accomplishments
- Maintained consistent and on-time delivery record with 93% of all orders arriving on time or ahead of schedule.
- Initiated 3 new routes that reduced delivery time by 45%.
- Collaborated with team of 23 in the development of quicker delivery times.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Interests
Section name
- Sociology I
- Critical Thinking and Communication
- Social Sciences
Timeline
Rental Coordinator Secretary
Mann Rental Car Private Rental Company
10.2025 - Current
Manager Associate II HLE
Hertz Car Rental HLE
01.2025 - 10.2025
Manager Associate I HLE
Hertz Car Rental HLE
10.2023 - 01.2024
Manager Trainee HLE
Hertz Car Rental HLE
06.2023 - 10.2023
Floor Coordinator/ Area Supervision
Hertz Car Rental
11.2022 - 02.2023
Delivery Driver (Box Truck/ Cargo Van)
DHL Global Logistics
10.2022 - 05.2023
Special Operations (Supervisor)
MLS Transportation (Hertz)
08.2021 - 11.2022
Transporting Operations
MLS Transportation (Hertz)
01.2021 - 08.2021
Transporting Operations
Enterprise Holdings
12.2019 - 12.2020
Bachelors - Criminal Justice, Business Administration
Savannah State University