Summary
Overview
Work History
Education
Skills
Timeline
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Chaz Layton

Winder,GA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

5
5
years of professional experience

Work History

Technician

Volvo Cars Mall Of Georgia
11.2019 - 09.2020
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Maintained quality assurance and customer satisfaction objectives.
  • Inspected equipment to identify areas of wear or causes of malfunctions.
  • Observed equipment operation to diagnose and troubleshoot reported issues.

Product Manager

Vapewares LLC.
08.2015 - 11.2019
  • Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
  • Communicated effectively with team members to deliver updates on new products.
  • Developed product documentation to communicate upcoming features and products to internal teams.
  • Reviewed sales, customer concerns, and new opportunities to drive business.
  • Maintained positive vendor relations to build strong partnerships.
  • Managed product demonstrations and testimonials for Customer evaluation.

Education

High School Diploma -

Brookwood High School
Snellville, GA
05.2008

Skills

  • User Training
  • Customer Service
  • Customer Rapport
  • Quality Control
  • Customer Interaction
  • Tech-Savvy
  • Team Training
  • Attention to Detail
  • Mechanical Knowledge
  • Project Management
  • Relationship Building

Timeline

Technician

Volvo Cars Mall Of Georgia
11.2019 - 09.2020

Product Manager

Vapewares LLC.
08.2015 - 11.2019

High School Diploma -

Brookwood High School

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Chaz Layton