Chaz MORRISON

• Oversaw operations of location with over 700 units, managing two maintenance supervisors and 18 technicians.
• Ensured daily operations ran smoothly, maintaining efficiency in customer service.
• Supported team members in promptly resolving customer inquiries and issues.
• Learned branch procedures and compliance requirements to uphold operational integrity.
• Adapted quickly to new technologies, improving service delivery processes.
• Monitored P&L to ensure month-over-month profitability.
• Streamlined daily branch operations to enhance overall customer satisfaction.

• Coordinated preventative maintenance schedules, verifying equipment safety and function.
• Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
• Supervised 12 employees and scheduled shifts.
• Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.

• Led cross-functional teams to implement technology solutions, enhancing operational efficiency across departments.
• Developed and executed technical strategies, aligning with organizational goals and improving service delivery.
• Mentored junior engineers, fostering skill development and knowledge transfer within the technical team.
• Analyzed system performance metrics, identifying areas for improvement and implementing corrective actions.

• Operated diagnostic tools to troubleshoot and repair transportation equipment.
• Maintained accurate records of repairs and maintenance activities.
• Assisted in training new technicians on safety protocols and equipment usage.
• Collaborated with team members to ensure timely completion of service requests.

Entry level tech

Oil changes

Tire mount and balances

Alignment assistant