Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Miguel A Cruces Pena

Dunwoody

Summary

Dynamic Branch Service Manager at TruGreen LandCare with a proven track record in operations management and staff development. Expert in enhancing customer satisfaction and team performance, I successfully resolved escalated complaints and implemented training programs, fostering a culture of excellence and teamwork. Skilled in accounts receivable and committed to operational efficiency.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Branch Service Manager

TruGreen LawnCare
05.2013 - 06.2025
  • Oversaw daily service operations, ensuring adherence to quality standards and customer satisfaction.
  • Developed training programs for staff to enhance service delivery and operational efficiency.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Led team training initiatives to improve performance and operational efficiency.
  • Streamlined branch operations to enhance service delivery and customer satisfaction.

Shipping and Receiving Clerk

FleetPride
03.2011 - 03.2013
  • Oversaw daily shipping and receiving operations, ensuring accuracy in order fulfillment and inventory management.
  • Managed logistics documentation, including bills of lading and shipping manifests, to streamline processes.
  • Trained and mentored junior clerks on best practices in inventory control and equipment handling.
  • Implemented process improvements that reduced discrepancies in shipping records by enhancing verification methods.

Education

No Degree - Computer And Information Systems

Ramon Castilla
Lima - Peru
07-1992

Skills

  • Accounts receivable
  • Staff training and development
  • Accounts payable
  • Collections
  • Operations management
  • Staff management
  • Staff training
  • Employee development
  • Product training
  • Workforce management
  • Teamwork
  • Customer service

Accomplishments

best region service rate year 2022 and 2024

Certification

Pesticide Applicator License categories: 24 , 41

Languages

Spanish
Native or Bilingual

Timeline

Branch Service Manager

TruGreen LawnCare
05.2013 - 06.2025

Shipping and Receiving Clerk

FleetPride
03.2011 - 03.2013

No Degree - Computer And Information Systems

Ramon Castilla

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Miguel A Cruces Pena