Chaz Robinson
Ellicott City,MD
Summary
Dedicated Sales Associate focused on achieving high sales performance during all shifts. Demonstrated organizational skills and patience in addressing customer complaints and maintaining stock levels. Seeking entry into HVAC industry with aspiration to become journeyman in Commercial HVAC.
Overview
17
17
years of professional experience
Work History
Sales Associate
Verizon
Baltimore, MD
07.2022 - Current
- Assisted Verizon customers with wireless plans, device upgrades, and accessory selections.
- Explained Verizon billing details, account changes, and service features clearly.
- Processed sales transactions using point-of-sale and customer account systems.
Assistant Manager
Enterprise Rental Car
Baltimore, MD
12.2009 - 03.2014
- Supervise and motivate staff to perform their best Coach and support new and existing Sales Associates
- Monitored progress of weekly, monthly, quarterly, and annual objectives to ensure alignment with store goals
- Coordinate daily customer service operations (e.g. sales processes, orders and payments)
- Supervised and motivated staff to enhance performance, providing coaching and support to new and existing sales associates
- Conduct regular audits to ensure the store is functional and presentable.
Territory Manager III
RJ Reynolds Tobacco/RAI America
Charlottesville, VA
- Achieved assigned quantitative and qualitative sales goals and brand building measures, contributing to overall market growth and brand strength.
- Executed national/local brand building marketing programs and initiatives within accounts, enhancing brand visibility and customer engagement.
- Promoted marketing mix through direct discussions with retailers, leveraging analytical proficiency and influencing skills to develop mutually beneficial business plans.
- Engaged with traditional and nontraditional retail outlets to build partnerships.
- Building relationships with owners by providing expert tobacco/consumer insights and advice through the development of individual business plans
Education
HVACR - HVACR
Lincoln Tech
Columbia , MD 05.2026 - 10.2026
Bachelors of Arts - Business Communications
University of Stevenson
Baltimore, MDSkills
- Equipment maintenance
- HVAC systems
- Customer service
- Sales communication
- Sales forecasting
- Microsoft Excel
- Team collaboration
- B2B sales and customer service
- Refrigeration basics
Timeline
HVACR - HVACR
Lincoln Tech
05.2026 - 10.2026
Sales Associate
Verizon
07.2022 - Current
Assistant Manager
Enterprise Rental Car
12.2009 - 03.2014
Territory Manager III
RJ Reynolds Tobacco/RAI America
Bachelors of Arts - Business Communications
University of Stevenson