Chazalea Williams
Smyrna,GA
Summary
Dependable,with well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player with strong accountability and leadership skills. Goes above and beyond to serve guests and promotes company integrity along with consumer satisfaction. Solid understanding of operational practices and safety standards. Contributes to overall team success with variable field knowledge and dedication to properly complete tasks.
Overview
5
5
years of professional experience
Work History
Customer Care Representative/Shift Supervisor
Kroger
Decatur, GA, GA
06.2024 - Current
- Researched resolutions, contacted necessary departments and responded to customer by phone as follow-up.
- Supported customers to maintain positive relationships throughout and following sales processes.
- Trained new employees on company policies, job duties, and performance expectations.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Maintained positive working relationship with fellow staff and management.
- Monitored employee productivity to provide constructive feedback and coaching.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Analyzed key performance indicators to identify effective strategies.
- Developed strategies to improve team performance and productivity.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Answered customer inquiries and provided accurate information regarding products and services.
- Prepared daily cash flow statements for management review.
- Maintained accurate financial records and documentation in compliance with company policies.
Crew Member
Davido's 3.75 Pizza And Wings
Decatur, GA
05.2020 - 05.2024
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Instructed cooks on how to properly use kitchen equipment such as ovens, grills, fryers, steamers .
- Observed trainees while they prepared meals so that any errors could be corrected immediately.
Crew Member
Tropical Smoothie Cafe
Decatur, GA
02.2022 - 10.2022
- Educated customers on menu items, product ingredients and nutritional values.
- Adhered to health department regulations regarding food handling procedures.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Assisted management with inventory control and stock ordering.
Skills
- Attention to Detail
- Problem-solving
- Continuous Improvement
- Salesmanship
- Telephone Etiquette
- Time Management
- Initiative and Self-accountability
- Integrity and Honesty
- Crew Leadership
Timeline
Customer Care Representative/Shift Supervisor
Kroger
06.2024 - Current
Crew Member
Tropical Smoothie Cafe
02.2022 - 10.2022
Crew Member
Davido's 3.75 Pizza And Wings
05.2020 - 05.2024