Chaznique Cooks
Amherst,New York
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Junior Employment Counselor
Department of Social Services
04.2019 - Current
- Working with individuals, and sometimes with groups, to assist them in making wise career decisions
- Helping clients find the right type of job
- Collecting and assessing information about client education, previous employment experience, skills, interests, and personal information.
Legally Exempt Enrollment Specialist
Child Care Resource Network
Buffalo, NY
08.2013 - 04.2019
- Enroll and re-enroll a case load of Legally Exempt child care providers
- Processing applications and enrollment updates
- Conducting background checks
- Verifying compliance
- Monitoring Legally Exempt child care providers
- Conducting inspections and investigations
- Providing assistance to families of children with disabilities
- Overseeing Corrective Action Plans
- Maintaining communication with partnering agencies/programs.
- Updated, entered, and reviewed customer data.
- Communicated effectively via telephone, email, and in person with prospective customers.
Customer Service Representative - Overnight
Keybank Call Center
05.2016 - 05.2018
- Managing incoming calls and customer service inquiries
- Generating sales leads
- Identifying and assessing customer needs
- De-escalating customer issues.
Customer Service Representative
M & T Bank Call Center
Buffalo, NY
03.2012 - 03.2016
- Managing incoming calls and customer service inquiries
- Generating sales leads
- Identifying and assessing customer needs
- De-escalating customer issues.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Education
Bachelor of Science in Sociology -
State University of New York, College at Buffalo
08.2008
Skills
- Career Assessment
- Client Advocacy
- Action planning
- Career guidance
- Training program referrals
- Critical Thinking
- Verbal and written communication
- Documentation
- Multicultural Competence
- Resume development
Timeline
Junior Employment Counselor
Department of Social Services
04.2019 - Current
Customer Service Representative - Overnight
Keybank Call Center
05.2016 - 05.2018
Legally Exempt Enrollment Specialist
Child Care Resource Network
08.2013 - 04.2019
Customer Service Representative
M & T Bank Call Center
03.2012 - 03.2016
Bachelor of Science in Sociology -
State University of New York, College at Buffalo
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